Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great work life balance" ((in 12 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 11 reviews)); "Competitive and fair compensation plan & benefits Trustworthy and respectable senior leadership Loads of career growth opportunities Competitive product portfolio Work from home options for most positions Very positive and collaborative culture" ((in 10 reviews)); "Great Teams" ((in 9 reviews)); "= Great opportunities to advance within the company as employees acquire new skills and expertise." ((in 7 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 7 reviews)); "There is no training when you start and the documentation is outdated and poorly put together (if it even exists at all)." ((in 6 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

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TierPoint

TierPoint reviews

3.6

67% would recommend to a friend

(290 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

TierPoint has an employee rating of 3.6 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TierPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

290 reviews

3.0

Jan 10, 2025

I've had worse

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Local and easy to get to.

Cons

Leadership oblivious to front line worker needs.

TierPoint Response

We appreciate you taking time to leave a review. While it looks like you are no longer with TierPoint, we value all the feedback we receive here on Glassdoor. HR partners with leaders throughout the organization to ensure the employee experience is the best it can be; however, there are always changes that can be made. If you would ever like to further discuss your time with TierPoint, please don't hesitate to reach out to the HR team. We appreciate you and the time you spent with TierPoint.

2.0

Jan 5, 2025

No longer interested in employee experience

Recommend

CEO approval

Business Outlook

Pros

The cost cutting is possible, but not when combined with lack of growth.

Cons

Without growth, cost cutting will only drive down performance.

TierPoint Response

Thank you for taking time to leave a review. We understand that changes related to cutting costs can be difficult and we strive to make those decisions thoughtfully while continuing to invest in our teams and workplace culture. We are always looking for ways to improve and would welcome further discussion if you are open to it. We encourage you to reach out to the HR team so we can address your concerns constructively. Thank you for all you do for TierPoint!

3.0

Oct 23, 2024

Meh

Operations technician

Recommend

CEO approval

Business Outlook

Pros

Foot in the door to networking

Cons

Nepotism within the data center

TierPoint Response

Thanks for stopping by to leave a review. We always appreciate feedback as it truly helps us pinpoint areas of improvement. We take concerns about fairness in the workplace seriously and are committed to ensuring a transparent process for hiring and other employee policies. While it looks like you are no longer part of the TierPoint team, we always encourage employees to bring any concerns to the HR team so they can be properly addressed. Thank you for the time you dedicated to TierPoint!

Viewing 25 - 27 of 290 Reviews

Jobs at TierPoint

Operations Technician I

Operations Technician I

Talent Business Partner

Operations Technician I