Does TierPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, TierPoint employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at TierPoint. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at TierPoint?

67% of TierPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TierPoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TierPoint?

Operations Technician (14) , Network Engineer (8) , Sales (8) , Engineer (7) , Manager (7) , Systems Engineer (6) , Help Desk Analyst (5) , Solutions Engineer (5) , Senior Account Executive (4) , Account Executive (3) , EOC Analyst (3) , EOC Technician (3) , Operations (3) , Senior Network Engineer (3) , Architect (2)

What are the pros of working at TierPoint according to real employee reviews?

"Great people to work with" ((in 24 reviews)); "Benefits seem good, although only having worked here recently, I'm not actually sure how they compare." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "Great Teams" ((in 11 reviews)); "Great Leadership" ((in 10 reviews))

What are the cons of working at TierPoint according to real employee reviews?

"Management is poor and not well organized." ((in 22 reviews)); "Pa location upper management is clueless, firing of more qualified employees for weaker ones just to save money." ((in 11 reviews)); "Pay was low for the industry and raises were living" ((in 10 reviews)); "The worst managers I've ever met (And I'm over 30 years into my career) Churn and burn is the rule rather than exception." ((in 8 reviews)); "Annual raises in engineer roles are capped at a certain percentage that could be higher." ((in 6 reviews))

What are employees saying about TierPoint layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TierPoint layoffs and their outlook for job security at TierPoint in 2026.

What TierPoint locations have received the highest employee ratings?

Chicago , Dallas , Hawthorne , Charlotte , Saint Louis , Valley Forge

TierPoint reviews

3.6

67% would recommend to a friend

(73 total reviews)

Jerry Kent

85% approve of CEO

66% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Culture & values

3.7

Diversity & inclusion

3.5

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

73 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jul 31, 2022

First and foremost, its the people.

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

+ I work with an amazing group of people, who are helpful, knowledgeable, and hard-working. I know that I can count on each and every one of them to help me if I were to run into an issue. + Comfortable workspace. Our work area was redone a few years back, with larger cubicles, and carpeting. We have very nice computers, and the computers and monitors get swapped out every few years. + We have a nice break room with a large selection of beverages and snacks on sale.

Cons

- Low salaries - Low raises - Limited opportunities for advancement - Chronically understaffed. - Poor documentation.

TierPoint Response

3y

Thank you for stopping by our Glassdoor page to share your thoughts. It's great to hear that you are enjoying your team & your work environment. These reviews are important because they help us determine where we need to make more improvements. Never hesitate to reach out to your HR team if you'd like to discuss any opportunities for advancement within the company or any other concerns you may have. We appreciate all that you do for TierPoint!

4.0

Jul 29, 2022

Overall Solid Company

Lead solution engineer

Recommend

CEO approval

Business Outlook

Pros

1) Pay is good 2) Company / Investors have a longer-term outlook for the company , they aren't trying to quickly sell the company and collect the cash. 3) Most people at least care about trying to improve things in the company vs just talk about it. 4) A lot of great people to work with 5) Have some great programs to help recognize great employees 6) Not one of the companies that force everyone back to the office. We recognize a lot of jobs we have can be done remotely, so they can hire talent from anywhere vs just close to operational HQ. 7) Management gives regular updates on the status of the company and things happening. 8) A lot of the senior management are accessible and good to work with.

Cons

1) Health Benefits really are just trying to match the minimum of what other companies/market does. It would be nice if they offer more premium options that dump less financial responsibility on the employees. 2) Like a lot of companies, they run lean and mean, but I think we need to run less lean and mean as they grow in size to prevent unnecessary stress on certain groups. I think by the time certain groups get the ability to hire what we need, they are already running too lean.

TierPoint Response

3y

Thank you for taking the time to share your great feedback! We are always happy to hear that employees are enjoying life at TierPoint. You're recommendations for areas to improve on are great topics that we can certainly consider as we make improvements for the future. Thank you for all that you do for TierPoint!

4.0

Jul 29, 2022

TierPoint

Operations

Recommend

CEO approval

Business Outlook

Pros

Good people, relaxed culture, great facilities.

Cons

Slowed expansion and growth, understaffed, below market pay.

TierPoint Response

3y

Thank you for stopping by our Glassdoor page! We have to agree that we do have some pretty awesome employees here at TierPoint! We appreciate these reviews as they help us target areas for change, so thank you for your candor and feedback on where we could use some improvement. We appreciate you & all that you do for TierPoint!

Viewing 25 - 27 of 73 Reviews

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Operations Technician I

Operations Technician I

Operations Technician I

TierPoint

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First and foremost, its the people.

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