Toast Inc reviews

- team goals are shockingly unclear and any established clarity is lost to to change whenever a new senior/leadership position comes on board - benefits started to be continuously cut or reduced in 2024 - management was disrespectful constantly skipping or cancelling 1-1s - company not very data-driven - despite many direct, thoughtful, and constructive attempts to clarify job performance expectations, I never received clarity around short-term performance standards, annual performance standards, or any clear steps or competencies required for promotion - company cut of 10% of its staff (550 employees) in February to benefit the bottom line on the SAME day as their earnings report and announcement of a stock buy back program.... - job security

- The base pay is laughably low (even compared to the industry average) with no annual base salary raise or inflation adjustment in sales unless you get promoted. - Quota is getting harder to obtain due to macroeconomic conditions, but delusional leadership won't make quota adjustments (since 2019) - Hired TOO many middle managers. The majority of middle managers in sales for both AEs and xDRs at Toast (director, manager levels) are utterly useless and hinder you in some capacity, but senior leadership likes to hire millions of them. They don't realize that most middle managers bring no value besides refreshing the sales dashboards every hour and asking "When will the numbers go up?" They end up taking more from the reps' commission pies and taint the ability to have transparent communication between senior leadership and individual contributors. Don't get me wrong, the middle managers I've worked with when I first started are mostly great but the ones they've been hiring in the past 2~ years due to "growth" are all horrendous and have been ruining our culture. - Internal restructuring in 2024 (for the worse) and leadership likes to micromanage more than ever before - you need to suck up to leadership if you want to get promoted regardless of your performance (lots of favoritism) - made a poor decision to hire aggressively. As a result, they had a layoff round recently (but it's absurd because they went on to hire a bunch of managers). I wouldn't be surprised if there's another round coming. - I used to believe in our senior leadership but not anymore. They are mostly inexperienced and the way some of them addressed our questions/concerns internally after layoff news was extremely unprofessional and disappointing.