Toast Inc reviews

3.8

68% would recommend to a friend

(1,662 total reviews)
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Aman Narang

77% approve of CEO

66% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Great mentoring program. Learning stipend. Many good processes. Groups for career level.

Cons

Very backwards technology wise to support very old devices. Bad programming practices are encouraged if they may save memory. Onboarding was a huge mess with weeks of videos and training. Much wasn't even relevant to your role. Engineers are expected to cover multiple areas, such as web and mobile. Way too much to work on, with teams have multiple major projects. Stressed out coworkers. People would frequently work weekends and days off. People were often trying to look good themselves, instead of trying to help coworkers learn and improve. Told to go to HR over any conflict or offense taken. (Actual Policy) You are responsible for the impact of your words (Actual Policy). This can easily be weaponized against people you don't like. HR is extremely unprofessional and prone to making racist comments to employees while covering up actual discrimination. People are afraid of speaking up and letting people know things about them for fear of discrimination. All voices is run by HR and you can probably guess how well they investigate their own people.

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Toast Inc Response
2y
Thank you for sharing this feedback. At Toast, we strive to foster a community that welcomes, supports, and empowers all employees. You’ve raised several concerns here that directly conflict with the values we hold ourselves to, and we would like to know more. Please reach out to employeerelations@toasttab.com so that we can discuss your experience further.
3.0
May 5, 2022

Money can be good, massive grind

Recommend
CEO approval
Business Outlook

Pros

You know you are selling the absolute best solution for the restaurant industry. The money can be good.

Cons

Massive grind. It takes about 6 months to start making decent money, but the top end of potential is great. No ability to take time off. Burnout is very real and likely.

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Toast Inc Response
4y
Thank you for sharing your perspective. I really appreciate the feedback you've provided, as it'll help us improve the experience for all Account Executives. I do agree that sales can be a challenging role at times, but I'm happy to hear you feel well-compensated and that you are connected to our product. I'd encourage you to set up some time with me so that I can better understand your concerns around management and how we can encourage a healthier work/life balance. It's important to us that employees feel supported and that they are able to take time off to refresh. Please feel free to reach out- my (virtual) door is always open. - Joe Starzec, VP of Sales
1.0
Jul 19, 2021
Recommend
CEO approval
Business Outlook

Pros

The product is great - truly revolutionary.

Cons

Everyone you speak with in this role says the same thing "you work all the time and the monthly goals are hard to attain and stressful but it's worth it when the commission checks come through." I did not agree with this mentality.

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Toast Inc Response
4y
Although this was a tough review to read, I'm appreciative of your feedback. Since your review indicates that you're a current Toaster, I'm optimistic that we have an opportunity to improve your experience. I would encourage you to reach out to me or your PSP directly so that we can learn more about your situation. - Joe Starzec, VP of Sales
Viewing 76 - 78 of 1,662 Reviews

Glassdoor has 1,769 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.