Is Toast Inc a good company to work for?

Toast Inc has an overall rating of 3.8 out of 5, based on over 1,791 reviews left anonymously by employees. This rating has been stable over the past 12 months. 69% of employees would recommend working at Toast Inc to a friend and 65% have a positive outlook for the business. The best reviews about Toast Inc have been left by employees working as BDR , Software Engineer(Internship) and Sales Development Representative (SDR) .

Does Toast Inc pay their employees well?

According to anonymously submitted Glassdoor reviews, Toast Inc employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Toast Inc. This rating has been stable over the past 12 months.

How satisfied are employees working at Toast Inc?

69% of Toast Inc employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Toast Inc 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Toast Inc?

Account Executive (193) , Software Engineer (55) , Territory Account Executive (51) , Sales Associate (50) , Senior Software Engineer (33) , Onboarding Consultant (31) , Sales (26) , Sales Development Representative (SDR) (24) , Senior Account Executive (19) , Manager (18) , Customer Care Specialist (17) , Sales Representative (15) , Software Engineer(Internship) (13) , Director (12) , Field Implementation Engineer (12)

What are the pros of working at Toast Inc according to real employee reviews?

"Great Culture and Support from every level of the company." ((in 217 reviews)); "They have great benefits and it is easy to climb up the corporate ladder" ((in 144 reviews)); "great people and very hard working" ((in 134 reviews)); "There is good work/ life Balance" ((in 76 reviews)); "Their is a great company culture and togetherness." ((in 48 reviews))

What are the cons of working at Toast Inc according to real employee reviews?

"50% layoff because of covid sucks" ((in 41 reviews)); "Managers and time management is bad" ((in 29 reviews)); "Long hours and dealing with unreasonable customers." ((in 18 reviews)); "lack of diversity" ((in 9 reviews)); "Upper management is completely inflexible about changing processes to include methods that would actually help set us up for success." ((in 7 reviews))

What are employees saying about Toast Inc layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Toast Inc layoffs and their outlook for job security at Toast Inc in 2026.

What are the top reviewed Toast Inc locations?

Boston , Omaha , Chicago , New York , San Francisco , Los Angeles , Atlanta , Seattle , San Diego , Washington , Austin , Woburn , Houston , Nashville , Philadelphia , Charlotte , Dallas , Cleveland , Denver , Portland , Miami , Jersey City , Kansas City , Reno , Orlando , Boise , Detroit , Grand Rapids , Raleigh , San Antonio

Toast Inc reviews

3.8

69% would recommend to a friend

(1,682 total reviews)

Aman Narang

78% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,682 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews

2.0

Mar 7, 2025

High pressure role with Benefits

Customer care specialist i

Recommend

CEO approval

Business Outlook

Pros

- Pay, bonuses, stock - Nice central office, snacks and coffee machines - Helpful and inclusive team - Hybrid role to come in 8 days/month - Attractive product - Constantly developing product, lots of room to learn - Lots of cross team work with different departments

Cons

- High stress role - Entitled and rude customers - You regularly need to explain every ASAT under 4* - Not enough support when going from training to live - Common burnout and stress in team - High pressure from Managers to constantly improve and do more from an already demanding role - Very big product, you will regularly have to answer to things you've never heard of before

2.0

Jun 29, 2023

Meh

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Nice people, nice food, nice location

Cons

High stress environment. long working hours.

Toast Inc Response

2y

Thank you for sharing this feedback. Since your review indicates that you are a current employee, I am hopeful that we have an opportunity to improve your work/ life balance. Please reach out to me, your People Success Partner, or your manager to discuss the resources available to Toasters. We are all here to help you succeed. - Robert McGarry, SVP of Engineering

2.0

Sep 25, 2025

Sustainability

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good overall package for its pay

Cons

It was sustainable and target is unrealistic

Viewing 1492 - 1494 of 1,682 Reviews

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Toast Inc reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

High pressure role with Benefits

Meh

Sustainability

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