Toast Inc reviews

3.8

69% would recommend to a friend

(1,674 total reviews)
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Aman Narang

79% approve of CEO

67% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,674 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Aug 11, 2025

Hard times ahead

Recommend
CEO approval
Business Outlook

Pros

I’m grateful to work with a lot of talented people at a growing company that supports the industry in a meaningful way.

Cons

I am very concerned that the equity grants employees receive as a portion of their compensation are about to vest and leadership has made it known that refreshers aren’t coming. It is notoriously difficult to get promoted, get a higher performance rating, and get a merit increase that’s more than 3% on my team. But the expectations remain high. I see people around me frustrated by the lack of recognition and are checking out and quiet quitting. Instead of solving the bigger issues, we have team award programs that are supposed to foster connection and cross-team appreciation, but instead mirror whatever existing visibility gaps and biases already exist in the org, and a couple of employees get a pat on the back every quarter. What happens when our equity vests and instead of quiet quitting, people start quitting left and right? We are all on the verge of taking a big pay cut. Our compensation won’t be competitive, and our culture’s failure to recognize great work does little to encourage folks to stay and see how it shakes out. When good employees leave en masse, institutional knowledge suffers, the work suffers, and the company suffers… and then even more people leave out of frustration. You can’t build something great without great people, and great people won’t stick around if they aren’t paid competitively.

2.0
Aug 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits Hybrid working Volunteering events

Cons

I had wrongly assumed that there would be elements of a software company type culture where people are empowered, given autonomy to make decisions as knowledge workers given the nature of the product. I was very off the mark, The leadership culture is old fashioned, lacking trust and out of touch with modern software companies. (I’ve worked in many). People are afraid to challenge management for fear of lay offs (which are regular). There’s no clear direction or goals leaving people questioning if there doing the right work, this then works in the favor of redundancy cycles as there’s nothing defined as valuable work.

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Glassdoor has 1,783 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.