Is Tom James Company a good company to work for?

Tom James Company has an overall rating of 3.8 out of 5, based on over 964 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 70% of employees would recommend working at Tom James Company to a friend and 73% have a positive outlook for the business. The best reviews about Tom James Company have been left by employees working as Sales Leader , Clothier and Sales .

Does Tom James Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Tom James Company employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Tom James Company. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Tom James Company?

70% of Tom James Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Tom James Company 3.5 out of 5 for work life balance, 4.1 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Tom James Company?

Sales Professional (123) , Sales Representative (115) , Professional Clothier (99) , Outside Sales Representative (33) , Sales (30) , Sales Leader (30) , Sales Associate (24) , Clothier (21) , Sales Assistant (20) , Sales Intern (17) , Sales Professional/Professional Clothier (17) , Salesperson (14) , Administrative Assistant (10) , Sales Manager (9) , Executive Clothier (8)

What are the pros of working at Tom James Company according to real employee reviews?

"The people are great and so is the company... however way too many cons." ((in 89 reviews)); "They have great culture and since it’s employee owned everybody wants you to succeed." ((in 57 reviews)); "great training and people in company who care and work to help" ((in 40 reviews)); "If you moved to a new city it’s a great opportunity to meet influential people in your community." ((in 28 reviews)); "Good benefits including 401k." ((in 26 reviews))

What are the cons of working at Tom James Company according to real employee reviews?

"Long hours and very difficult" ((in 57 reviews)); "No work life balance and not paid well" ((in 38 reviews)); "full commission with "draw" system" ((in 36 reviews)); "Pay is low for office people, you will be expected to have your own car and you will use it a lot!!" ((in 32 reviews)); "Long hours in first 6 months to get your business built" ((in 30 reviews))

What are the top reviewed Tom James Company locations?

New York , Atlanta , Charlotte , Houston , Dallas , Washington , Austin , Orlando , Minneapolis , Nashville , Tampa , Boston , Chicago , Denver , Franklin , Birmingham , Cleveland , Los Angeles , Detroit , Baltimore , Richmond , Raleigh , Philadelphia , Pittsburgh , Miami , Mobile , Kansas City , Saint Louis , Milwaukee , Phoenix

Tom James Company reviews

3.8

70% would recommend to a friend

(892 total reviews)

Todd Browne

90% approve of CEO

73% positive business outlook

Ratings by category

4.1

Culture & values

4.1

Career opportunities

4.0

Senior management

3.9

Diversity & inclusion

3.9

Compensation and benefits

3.5

Work/Life balance

Tom James Company has an employee rating of 3.8 out of 5 stars, based on 892 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tom James Company employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

892 reviews

4.0

May 3, 2021

An honest review from a former employee

Professional clothier

Recommend

CEO approval

Business Outlook

Pros

Tom James is one of the best sales programs in the country. As a young adult entering the work force directly after graduating, I learned more than I ever could have at another company. They are serious about their culture and making everyone feel like family. I have friends I still speak to on a regular basis that live on the other side of the country. Since this is a direct selling type of position, you are face to face with some of the most successful people in your area. Your clients become useful resources for your career and network building. You are given the tools to succeed in many different ways. The best thing about the company is you have direct access to company leaders and often hear from the CEO Todd Browne. The company takes and individualized approach to each person and really mold them into becoming the best sales person they can.

Cons

While there are many good things to say about Tom James, there are some downsides. One of the major issues I had was the lack of a work/life balance. Successful people within the company have made the work their lifestyle and have fully embodied the Tom James experience. These people are able to see success quick, I saw it first hand. If you are not able to fully divest your life into your work, this is not the job for you. You are essentially a walking advertisement for your own book of business. While this is awesome in some ways, it does take time away from your social life, or being known for only your work. Lastly, while your office may have listed business hours, your work never truly stops. Also by no means is the workload easy. You are not handed leads and or easy sales. This is a REAL hunter style position where you do everything from prospecting, to selling, then to account management. If your not willing to do the work, don't waste your time. If you are wanting to learn every facet of sales and have a hands on approach than Tom James is the place for you.

Tom James Company Response

5y

Thank you for your response! It's important to us that each person at Tom James Company has the opportunity to build a long term career for themselves. Feedback from current and past employs allows us to continue to grow and develop our opportunity for everyone. We appreciate you taking the time to write a review.

1.0

Mar 4, 2021

Company is litigious with employees

Professional clothier

Recommend

CEO approval

Business Outlook

Pros

You can make a pretty good living.

Cons

The company threatens employees. During the height of the pandemic a lot of the moms in the company we’re not able to work very much because they were home with kids and did not have daycare. In a straight commission sales job this had a serious impact. Many of them filed for unemployment/pandemic relief. Rather than utilizing compassion and empathy the company responded by having them each get on zoom and while they were being videoed they were asked to read a legal document stating that they would get off unemployment or no longer have a job with Tom James. I’m still not sure to this day how the company got away with this but they have a lot less employees as a result! The company makes 60 or 70% profit off of what you sell but you make about 17%. The company touts having outstanding values but when push comes to shove it’s all about the bottom line. The salesforce is 99% white. The company and encourages sales people to utilize their time between 8 AM and 6 PM doing income generating activities. Therefore any detail work, responding to emails, signing off on orders, gets pushed to nights and weekends. There is a cult like raving fan culture (See other posts) that in the last couple years has turned into “You’re either for us or against us.” There is zero accountability for management in this company. With the pandemic the company has been down by a lot. No one is wearing work clothes and everyone is at home in yoga pants!

Tom James Company Response

5y

As a company that really strives to build and develop people, we're sorry to hear you had a negative experience. If there are any situations that you would like to discuss privately in more detail, we are always open to talking—just email careerdivision@tomjames.com. If there are any scenarios where we haven't upheld our principles and values, we would want to know and address immediately. Without being argumentative, we do like to take the opportunity when relevant to point out to any potential readers feedback that is factually incorrect. While we appreciate feedback of any variety, it's also important to be factual: - Unfortunately, we did have challenges with a few employees simultaneously claiming unemployment with state governments while remaining employed and selling with Tom James on a monthly basis through the pandemic. Tom James could not honestly verify to the governments when they reached out to verify the employees' unemployment claims. Since testifying that the person was in fact employed with us would subject the employee to the potential for unemployment fraud, we had a responsibility to notify the employee that they would need to choose—employment with Tom James or unemployment. - While we wish that we had 60-70% profit margins, this is categorically false. Typically, 10% profit is what we average. Meanwhile, the 17% commission rate mentioned is accurate and happens to be at or very near the industry's highest level. - The salesforce is not 99% white. - The pandemic did cut our sales heavily at the outset. However, at present our per person sales average has recovered fully to 2019 averages. Fortunately, the casual line we developed to pivot has begun getting traction and we're focused forward on a great year again. Thanks again for taking the time to share your thoughts. Again, please reach out if you have specific scenarios that you think we should be aware of. We take our culture and employees' health and job satisfaction very seriously.

2.0

Oct 18, 2020

Disappointed in lack of leadership

Professional clothier

Recommend

CEO approval

Business Outlook

Pros

-meet some amazing people and make great friends -great place to start a career and get good sales experience -opportunity to win free trips if willing to put the work in

Cons

-Tom james leadership has been dismal throughout the entire pandemic. It became extremely obvious that the sales people are just numbers and they don’t actually care about your well being. It’s 100% commission and you’re expected to just work harder (even when we’re in a pandemic and can’t see clients) -the motto “we build people” is completely fake and they just want new sales reps to drink the koolaid as fast as possible -underpaid. Sales reps are paid the same, no matter the difference in cost of living in different cities -stuck in the past

Viewing 85 - 87 of 892 Reviews

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