Tom James Company reviews

3.8

70% would recommend to a friend

(892 total reviews)
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Todd Browne

90% approve of CEO

73% positive business outlook

Tom James Company has an employee rating of 3.8 out of 5 stars, based on 892 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tom James Company employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

892 reviews
1.0
Apr 4, 2018
Recommend
CEO approval
Business Outlook

Pros

NONE. RUN FAR AWAY AS FAST AS YOU CAN

Cons

I left Tom James after working there for 2+ years and now going to do my Tax return I noticed that the total amount on my W2 minus the taxes listed, equals the amount of money I should have received for the year....although the amount TJ put into my bank account for the year is $4,887 LESS than what I should have received. Wondering where my money went I emailed Payroll and received an email back from HR stating "I am sorry, but Tom James does not provide pay records without a court order. We provide the pay stubs to employees each pay period and it is the employee's responsibility to retain the stubs for their record." A COURT ORDER?? I understand this may be within their right....but WHY? They are so sketchy in every aspect. If there's nothing to hide, then WHY would they do this? They pray on young straight out of college adults that are naïve and don't ask the right questions before agreeing to work there. YOU ALSO CAN NOT ROLL OVER YOUR 401K UNTIL 12 MONTHS AFTER YOU'VE LEFT THE COMPANY. They also have my last day recorded as 2 weeks after I quit? The woman at Charles Schwab said she's NEVER SEEN ANY COMPANY WITH THAT REQUIREMENT. When I told her Tom James was always shady with how they paid us, I never understood it...she said "That makes sense...so you're probably not surprised about the 12 month waiting period?"

2.0
Nov 30, 2022
Recommend
CEO approval
Business Outlook

Pros

If you work here for 30+ years you’re guaranteed a beautiful retirement because of how their stocks work. Work trips, clothing allowance, good benefits, etc. The people are cool but fake. Extensive training. Base salary + commission for the first two years.

Cons

Easily can work 70-80 hours a week and still not be successful. Cold calling disguised as “not” cold calling. You have to call 85 people a day and input 55 prospects each day using a horrible script until you prove you’re successful. The short-term retention of employees is the worst I’ve seen for any company. They “strongly encourage” (basically put the paper in front of you and tell you to sign) new hires to sign a promissory note for clothing in the amount of $2000+ in MLM style to keep you employed at the company instead of paying off the promissory note in full when you quit. They manipulate you with nice sounding words and motivational speeches. Pressure to be and look perfect at all times. I’ve seen people at their worst mental health in this job. Christian values pushed on employees by top management. If you’re BIPOC and/or in the LGBTQ+ community, you might feel alone in this company. It is dominated by white upper middle class Christians.

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Tom James Company Response
3y
We are sorry to hear you had a negative experience. Our mission and desire is to develop people to their full potential, and do so in a way that promotes dignity, respect, fun, and a safe and positive family-like culture. As a heavily commission-based opportunity, there is no doubt that we are a performance-oriented environment. However, it is not our culture or values for this to be a negative pressure. For this reason, we place our emphasis on developing goals and desires—things that people want to achieve for themselves, not because someone else is pressuring them to do so. We believe people will work hardest and most creatively to achieve the life they want for themselves and their loved ones. There are just a couple of things we would like to point out from a factual standpoint just for a balanced understanding on a few topics: We do not expect 70+ hour work weeks from our new partners. In general, this is not our management style. It is TRUE that many of the people we attract choose to work very hard in their first years of building their clientele. Our belief is that if we help people develop goals for the life they want to build, and help them develop an activity plan to accomplish those goals, they will use both their work ethic and their efficiency/creativity to figure out how to achieve them on a monthly basis. While it does take hard work to get your business off the ground here, it is not our culture to enforce a specific hourly requirement. No one is ever required to purchase Tom James clothing. Like most companies, we offer our products at heavy discounts to our employees. However, by no means do we require employees to participate. Business-essential prospecting tools are provided free of charge to employees, and advanced tools are available on an optional basis for significantly less than the contracted amount. This, too, is common in sales. Our role is to help them develop skills, habits and other ideas that will help people achieve their goals, and that is where we spend our time. If you would like to discuss your experience further, please contact us at careerdivision@tomjames.com. We would be happy to listen more and address internally to the extent there are opportunities to do better for others. Thank you for taking the time to leave a review. We wish you all the best.
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Glassdoor has 964 Tom James Company reviews submitted anonymously by Tom James Company employees. Read employee reviews and ratings on Glassdoor to decide if Tom James Company is right for you.