Tower Loan reviews

3.4

59% would recommend to a friend

(452 total reviews)

Francis C. Lee

61% approve of CEO

61% positive business outlook

Tower Loan has an employee rating of 3.4 out of 5 stars, based on 452 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tower Loan employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

452 reviews
4.0
Sep 28, 2015

Manager Trainee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive work environment with clear and definitive goals set. Great hands on training with plenty of opportunity for growth.

Cons

Having to work late hours that can change from week to week. Working collections can be stressful, as well as trying to solicit business

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Tower Loan Response
10y
Thank you so much for your feedback!
3.0
Sep 14, 2015
Recommend
CEO approval
Business Outlook

Pros

You get a lot of experience in customer service. If you have a good manager you will enjoy your days here, the work is boring at times but can be a fun atmosphere. I lucked out and had a good manager, but I heard some stories about people who weren't so lucky and they didn't get anywhere near as good as training as I had.

Cons

Really repetitive days. You call accounts to set up payments for most of your day, and you find yourself calling the same people every day. Rarely when you speak to someone are they nice, usually very annoyed at you for calling. Job is as enjoyable as your manager makes it. Training is also on a pace that has no rhyme or reason. I wanted to learn more about he job but had to wait for coworkers who were slower in learning to catch up before they would teach me more.

1.0
Sep 2, 2015

Never Again!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only thing that is good about this company is that you make pretty good money coming straight out of college.

Cons

Where do I begin? 1. Stupid hours:we would work almost 10 hours a day. And don't even think about having a free weekend! 2. Attire: Ladies expect to wear heels everyday. If you are a black woman you can't wear braids either. 3. Morality: This is the worst part. This company basically gives people high interest loans and then harasses them to pay it back. I literally had a woman come in crying because she didn't have any money and had lost her job. I tried to come up with a payment plan for her but my manager basically said that she could renew her loan(which would double what she owed) 4. Safety: There were times customers got really hostile. I was threatened several times and managers would laugh it off. 5. Leadership: District supervisors are going to come in for special visits.Most of them are old white men that are slightly racists and perverted.

Viewing 388 - 390 of 452 Reviews

Glassdoor has 456 Tower Loan reviews submitted anonymously by Tower Loan employees. Read employee reviews and ratings on Glassdoor to decide if Tower Loan is right for you.