Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,632 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
4.0
Nov 25, 2008
Recommend
CEO approval
Business Outlook

Pros

Easy going workplace. The people you work with are great. Most of the management team is very good and helpful. The team prides itself on our cleanliness. Most of the employees are extremely knowledgeable which makes your job easier. Everything is organized to a certain degree. Extremely flexible with requested time off, as well as earned time and sick time. If you work hard you will be compensated, just don't expect it to land in your lap, you will have to persue it and make your intentions known. There is great communication between corporate and stores as well as stores to other stores.

Cons

Pressure for metrics (Warranties, Batteries, Instant-credit sign-ups). Sometimes the management team will make real bonehead decisions. Customers believe that I am actually their slave. Listen if I am lifting an enormous box over my head and its clear that I am struggling, please don't stop me to ask a question. Customers also believe that they are queen and or king of the store. I am not going to bend backwards for you because you think you are the most important person in the store. Everyone needs attention too. Up until the holiday season, the schedule coverage is absolutely horrid. There is an extreme amount of pressure on the hours that are given to our store.

4.0
Nov 24, 2008
Recommend
CEO approval
Business Outlook

Pros

I was a part-time, hourly employee. I appreciated the flexibility in scheduling hours and the ability to receive more hours when asked for. My co-workers were pleasant.

Cons

Working in retail is stressful overall. Many of the customers at Babies R Us have small children and are stressed out and will take out their frustration on staff.

4.0
Nov 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Management is very friendly, nice, and understanding. It's also a lot of fun playing around with toys when it is very slow (especially in the morning times). You also get a discount (I believe 10%) off almost everything in the store and you get to hold items that you want that are on sale or clearance.

Cons

The pay! Compared to other companies it is very low! Plus you have to constantly offer customers credit cards and service plans and ask for donations for certain things (for Children, usually around Christmas time). All of this would be ok but you don't see a dime of it since there is no commision pay. Also, the employee discount only covers basic toy items: No electronics. So unless you are still a child at heart or have kids around there isn't a whole lot to use your discount for. Oh, and by the way, after Christmas, if they don't let go of you, you will be hard pressed to get many hours unless you have exceptional experience and skills.

Viewing 5617 - 5619 of 5,632 Reviews

Glassdoor has 6,150 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.