Toys "R" Us reviews about "training"

Next to no retail training whatsoever, job security is like winning the lottery, facility has not been updated for over a decade.

Benefits are not that good for medical, dental, etc. Bonus is near impossible to achieve and isn’t that great to begin with. Outside of salaried roles, the pay scale is MUCH lower than most retail. Good luck recruiting and retaining your team! No training for hourlies beyond a short orientation, The supervisor onboarding material is about five years out of date. Inconsistent message from above the store. You never hear about sales and the bottom line. You’ll get rode hard for credit cards and protection plans. The focus changes weekly. They constantly hire bench salaried managers. The mentality is you are replaceable and they show it. Store manager turnover appears to be 50% and ASM is close. HR is inconsistent in applying policies. They have implemented a performance improvement plan in 2017 for salaried managers, but are comfortable terminating managers with no write ups versus building a better leader. No control over your product lines. You can’t ask for items and get what you get. IT is way outdated. The registers have a quirky program. The RF scanned spend more time disconnected from the network.

6 day work weeks during xmas. Inability to control freight flow or order specs. Not competitive enough with pay so you end up with poor choices of people to hire. Loss prevention is a joke. Training for management is also a joke.

Not nearly enough training for new hire employees. When dealing with how to tax exempt customers the information was explained poorly and when confronted with a real life situation and asked for clarification management just walked away, claiming you should already know.

Corporate will sometimes direct hire stupid, incompetent salaried managers. Upward mobility can sometimes be stifled by relocation requirements due to entrenched employees at your current location

Basic pay is meager. Management should improve to be more supportive of staff.

-Not a lot of hours. -Needs to have better training before putting employees right away on the floor.

Upper Management in store does not listen to people under them often leading to tension, problems that could have been avoided, and misunderstandings. Also a lack of any real training across the board is a problem and leads to multiple people in the store being unaware of how to do their jobs.

The training was poorly executed