Toys "R" Us reviews about "training"

Constant changes to keep the business relevant in today’s changing retail climate. Staffing cutbacks. Position elimination. Teams are not appreciated. Training needs improvement.

you are not protected by management from harassment by customers. be expected to work register alone ( being the only one open quite often ). despite how well you provide a positive attitude and help customers to the best of your abilities means nothing if you can not get "guests" to sign up for credit cards. management is rarely available to help you if there is an issue with a customer or an issue with their transaction. There is basically no training, you are expected to learn as you go. bathrooms are not great. bare minimum pay.

There is almost no actual training provided. Orientation provided the typical "welcome" videos and a scavenger hunt to get to know the store. My first real shift they handed me a shirt and I spent the day standing behind one of my coworkers watching how different actions are handled on the register. My second shift I was given my own register and left to figure most things out for myself. Their tracking of employees seems to be rather poor. I'm a high school student and when I went in to have my working permit filled out, they seemed rather confused and told me to come back when the manager who hired me was in. For my second shift, I was called one Saturday and asked why I hadn't showed up for my shift, when I in fact was not scheduled. I went in and they told me they made a mistake and were looking at the wrong person's schedule, they ended up having me work anyways.

Poor training, last minute mandatory meetings, clientele sucks.

Lack of training. You are trained for 2-4 hours the first day and are expected to work solo by your second day. On top of that you'll be expected to train other new hires when you yourself are a new hire. If you have previous retail experience, go for it. But if it is your first job, I would not recommend seasonal position because it is not enough time to learn everything and black Friday will be an ulcer in your stomach. And last of all, expect to figure things out by yourself because you will be by yourself. If you can't sell enough rewards, protection plans, or credit cards, say hello to working 8 hours a week and less.

Low pay,not a lot of full time positions, very poor training, most managers have poor training and you are constantly pushed to sell credit cards.

-Recent Filing, however this is a restructuring, and the business is going to come back stronger than ever before.

The further you move up in the company the harder it is to justify the pay for the work that is often asked of you. There is an expectation to be cross trained in as many areas as possible which isn't a bad thing at all but the problem is when that cross training often involves being scheduled in a brand new department with minimal support on a busy business day. It can deteriorate morale somewhat when you feel you aren't capable for the job you were assigned to and yet it's no fault of your own.

Little to no training before you're expected to train someone else. You're literally told nothing and find out as it happens. And when you attempt to do tasks that will help with your knowledge of the store/products you're told you're not allowed. But once you're supposed to clock out they must likely make you stay to do what you wanted to do earlier. Hostile work environment. Most people are very nice but others will talk behind your back. The managers/supervisors will not take responsibility for anything. So if your relief does not show up, expect to be told you have to stay until they do. Half the time you won't get a response over the walkies if you need help.