The turnover is high because they try to operate pristine stores with a belly to belly sales culture on a 4% payroll budget. They say that they adhere to the mission and values. What they mean to say is that if you are a store manager, we expect you to work 70+ hours a week to meet every expectation. If you are anything below a store manager, we will pay you far below what other retailers pay and expect twice the work. In the meantime, we will take these hundreds of millions of dollars every year that we saved from tax cuts and put it in the pockets of investors and executives. Then we will say fun things at a national sales meeting to make you believe we care about you. After that, we will stop cutting payroll hours and set sales and profit forecasts so high that unless there is a major natural disaster that drives sales through the roof, you can forget about any monthly or annual bonuses. From there, you can expect to be told how much they love the store teams because they didn’t cut payroll hours, which are already abysmally low and they still seriously expect you to operate a store on. Then when sales dip in a slow month with a huge forecast, they’ll make you cut 5% of your labor budget that is already not enough to run the store. Then they’ll tell you how it’s a good thing and how you need to put a positive spin on it to your teams. This all comes after corporate leadership says there haven’t been and won’t be any cuts to labor, not even a week prior. So all of this happens and then you have to look the employees who work twice as hard for less than most in the eyes and tell them you are cutting their hours, but you’re careful not to mention the hundreds of millions they raked in from tax cuts....but they know. Other companies give raises and bonuses to spread the wealth. TSC doesn’t even care enough to tell their labor force how they intend to spend the money. They show off some flashy electronic shelf labels and do it yourself online order pick up machines at the National meeting, but they don’t mention those hundreds of millions of dollars.
Being a store manager here is absolutely miserable and you are making a serious mistake if you come to work here. If you listen to the recruiter and DM that hires you and you buy into the nonsense they feed you about the company living by the mission and values, you will be sorely disappointed.
