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      Transcom WorldWide

      Engaged Employer

      Transcom WorldWide reviews

      2.9

      40% would recommend to a friend

      (2,064 total reviews)
      avatar

      Brian Johnson

      46% approve of CEO

      31% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      2.7

      Culture & values

      2.7

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Compensation and benefits

      2.5

      Senior management

      Transcom WorldWide has an employee rating of 2.9 out of 5 stars, based on 2,064 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Transcom WorldWide employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      May 3, 2018

      Good Company If You Are Okay With Low Pay & Hard Work

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get to work from home Initial training is great Trainers are really nice Co workers are great Most TLs are very nice Front Line position is easy once you get the hang of it Get paid on time and accurately Get paid for performance bonuses Recently started paid time off (although not comparable with most call centers) QA department is good Great to gain experience so you can apply later to a better company Good health benefits Constantly trying to get better Management seems to care

      Cons

      Low Pay No paid holidays A lot of mandetory overtime No pay increases Very little room for advancement Pay increase is only $1 for much higher responsibilities You can only apply for vacation (unpaid), a month in advance You have to supply your own equipment Shift changes multiple times within a year Training for new positions are poor Strict adherence rules for a company that doesn't pay for you being absent Expect a lot for very little pay Systems aren't up to grade compared to other call center companies Very high turn over

      avatar
      Transcom WorldWide Response
      4y
      Thank you for your review. We take your experience seriously and will use your feedback to make the employee experience better here at Transcom.
      1.0
      Mar 29, 2018

      Awful

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast Hiring Easy Training Thats it

      Cons

      Horrible Management Youre just a number in a system Little pay Inexperienced Supervisors Management Used Drugs

      avatar
      Transcom WorldWide Response
      4y
      Thank you for your review and appreciate your feedback. It helps us make better policy decisions and work/life balance for our employees in the future.
      4.0
      Aug 2, 2017

      At home Technical Advisor Apple

      Applecare at home advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home. The ability to increase salary via over time. 1-hour lunches, 2 (15)min breaks, etc

      Cons

      Some trainers are not very nice and talk to you in a rude and condescending way like you are not smart enough or fast enough. Seems to be some kind of competition thing on who can answer the fastest in training & a Teacher's pet mentality with some of the classmates.

      Viewing 49 - 51 of 2,064 Reviews
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      ReviewsTranscom WorldWide reviews

      Glassdoor has 2,407 Transcom WorldWide reviews submitted anonymously by Transcom WorldWide employees. Read employee reviews and ratings on Glassdoor to decide if Transcom WorldWide is right for you.