Transcom WorldWide Customer Service Representative/TSR reviews

4.5

91% would recommend to a friend

(24 total reviews)
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Brian Johnson

100% approve of CEO

91% positive business outlook

Customer Service Representative/TSR employees have rated Transcom WorldWide with 4.5 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have an excellent working experience there. Transcom WorldWide is rated in line with the average (within 1 standard deviation) by Customer Service Representative/TSR professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

24 reviews
2.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Good compensation, good workinh environment

Cons

CEO should visit the BACOLOD branch. It looks like a dungeon right now. I heard ATTRITION of BACOLOD BRANCH is VERY HIGH. If one of your branches is having trouble maintaining a good performance. I think, probably the head management needs to do something to bypass the decaying system. Agents are BURNT OUT. MENTALLY and EMOTIONALLY EXHAUSTED. I think its time to scrutinize, what's goin on inside.

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Transcom WorldWide Response
5y
Thank you for your review and appreciate your feedback. It helps us make better policy decisions and work/life balance for our employees in the future. We will look into the matter.
5.0
Oct 21, 2020
Recommend
CEO approval
Business Outlook

Pros

best place to work , benefits my families smart perks

Cons

not good team mates and no career growth

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Transcom WorldWide Response
5y
Thank you for recognizing Transcom as one of the best places to work! We pride ourselves on creating a fun, inclusive, and supporting atmosphere. Many of our leaders started as agents and have grown their careers over time to transition to leadership roles. We recommend that employees discuss with their manager career aspirations so you can develop a career path together and develop you skills to reach those goals. We appreciate you taking the time to share your feedback.
5.0
Sep 19, 2018

Great Company

Recommend
CEO approval
Business Outlook

Pros

They have the best Management team for me, They will sign you up for a health card for free after you passed the whole recruitment process and you can use it after a week. They are very helpful and friendly, from the HR to the trainers and Managers. very good and accessible location and good food at the pantry.

Cons

Salary is not so high compared to other BPO companies. No rice allowance.

Viewing 19 - 21 of 24 Reviews

Glassdoor has 2,407 Transcom WorldWide reviews submitted anonymously by Transcom WorldWide employees. Read employee reviews and ratings on Glassdoor to decide if Transcom WorldWide is right for you.