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      Travel Incorporated

      Engaged Employer

      Travel Incorporated reviews

      3.4

      59% would recommend to a friend

      (86 total reviews)

      Wil Brown

      67% approve of CEO

      56% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.5

      Culture & values

      3.5

      Career opportunities

      3.2

      Work/Life balance

      3.2

      Senior management

      Travel Incorporated has an employee rating of 3.4 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Travel Incorporated employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      86 reviews
      4.0
      May 1, 2024

      Great people, good structure

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Great team Knowledgeable and helpful leadership

      Cons

      It’s a lot to learn Call center type job Meh pay for workload

      avatar
      Travel Incorporated Response
      2y
      Thank you for your feedback! We're pleased to hear that you enjoy working with your team and leadership. This position does require a lot of information, but this is to ensure we provide the best service to our clients. As a current team member, we encourage you to discuss any concerns with your manager.
      2.0
      Mar 26, 2024

      Used to be a good place to work. Now, it's all about the numbers. The previous owners would be so disappointed.

      Corporate travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice managers, nice coworkers, plenty of help when you need it.

      Cons

      Micro managing like you would not believe. They watch and listen to everything you do even when you're on break on or lunch. The system can STILL hear what's happening in your house! 3 years ago this was very much still a family feel. You mattered. What was going on in your life mattered. Then we got a new phone system and now they harass us CONSTANTLY for every unaccounted for second. It's all about the numbers and no longer about the level of customer service. Hurry, hurry, hurry. It's a disorganized mess. I used to love my job. Now I'm looking elsewhere. We have lost a lot of good agents recently over this new phone system. It's really disappointing.

      avatar
      Travel Incorporated Response
      2y
      Thank you for sharing your thoughts. As you know, the travel industry is challenging and ever-changing. To meet the expectations of our clients, we must continually evolve and update the way that we approach our business processes. Our state of the art contact center systems are a part of that, and have allowed us to significantly improve our ability to provide exceptional service to our clients. TI has a long history of valuing both customer service AND our associates. As a current team member, we hope that you will discuss your concerns directly with your manager.
      5.0
      Jan 29, 2024

      Travel Consultant at Travel Incorporated

      Travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travel Incorporated provides quality training, and will continue to give you guidance as you navigate your career. The management is involved, and attentive to each employee. You become close to your coworkers, and reaching out for help is never a bad thing.

      Cons

      None. I have nothing but positive things to say about Travel Incorporated.

      avatar
      Travel Incorporated Response
      2y
      Thanks for your feedback! We're glad that as a newer associate you have found your training and overall experience to be so positive, and hope that you continue to grow in your professional career with us!
      Viewing 28 - 30 of 86 Reviews
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      ReviewsTravel Incorporated reviews

      Glassdoor has 86 Travel Incorporated reviews submitted anonymously by Travel Incorporated employees. Read employee reviews and ratings on Glassdoor to decide if Travel Incorporated is right for you.