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      Travel Incorporated

      Engaged Employer

      Travel Incorporated reviews

      3.4

      59% would recommend to a friend

      (86 total reviews)

      Wil Brown

      67% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Travel Incorporated has an employee rating of 3.4 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Travel Incorporated employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      86 reviews
      2.0
      May 23, 2025

      Buyer Beware

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Founding members are still involved in making the organization a success. Technology is STELLER! Most TMCs outsource however TI developers have the vision to create from the ground up!

      Cons

      Contact Center Environment. Big Brother is watching! New Senior Leadership whose vision does not align with Middle Management. You know who you are.

      avatar
      Travel Incorporated Response
      1y
      Thank you for your feedback. We are very proud of our in-house technology team and how they are able to continue building innovative, ground-up solutions - something that sets us apart in the industry. It is important to clarify that the Contact Center is the core of TI and the nature of the role itself. Labeling this as a "con" seems to reflect a misunderstanding of the position's fundamental responsibilities. While we recognize that quality performance metrics may not resonate with everyone, it plays a critical role in ensuring consistent, high-quality service that our clients deserve and expect. Thank you for your perspective and we wish you the best.
      1.0
      May 12, 2025

      Run...don't walk - AWAY

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      New regime inherited fantastic people. WFH

      Cons

      Lots of big business accounts lost. Constant firing of good, productive people. No privacy, All activities, are recorded and monitored. If you take a Dr. appt phone call in your home office, on your break it can be heard. You will hear in back-alley conversations, how great the company 'used' to be. The environment has become a dystopian, eat-their-own, culture with no outward communication to the masses. Managers are good. Direction from the head (which bleeds down) is horrendous. Training is terrible for what you have to do. Turnover reflects the job. Avoid at all costs for your peace of mind.

      avatar
      Travel Incorporated Response
      1y
      It's clear that you were personally dissatisfied, and we're very sorry to see your comments. However, this review doesn't align with the direction or culture we're building. One thing we DO agree with is that we have a fantastic team at all levels and departments. Our associates have - and continue to be - the foundation for our success. We continue to build a variety of new communication and feedback channels including numerous written communications and recently-implemented Roundtables which give associates a chance to learn about the company and interact with each other. A survey is a great idea - so great, in fact, that we already conducted a company-wide associate survey in Q1! We are actively working to obtain more feedback through focus groups, and leadership in each department is implementing improvements and action items related to the survey feedback. We remain committed to supporting our associates and continuously improving to deliver service excellence to our clients. While we disagree with your assessment, we believe that your comments were made with good intent and wish you the very best in your future endeavors.
      5.0
      Mar 1, 2025

      Great place to work

      Corporate travel consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, great support from supervisors and others. They coach you in a good way because they want you to succeed and be the best at what you do. This company really cares about their clients and truly wants to give them the best experience every time they call. They are very good to their employees. They work with you with schedule changes and make you feel like part of a family

      Cons

      The only really con is that they keep you with the title of trainee for I don’t know how long. I’ve been there over a year and still carry “trainee” at the end of Travel Consultant.

      avatar
      Travel Incorporated Response
      1y
      Thank you for your kind words and feedback! We're thrilled to hear that you appreciate the support and coaching from supervisors. It's great to know that you feel valued and part of the family here at Travel Incorporated. We'll take your feedback into consideration as we continuously work to improve our processes and ensure all associates feel recognized for their achievements. Thank you again for being such a valued member of our team!
      Viewing 10 - 12 of 86 Reviews
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      ReviewsTravel Incorporated reviews

      Glassdoor has 86 Travel Incorporated reviews submitted anonymously by Travel Incorporated employees. Read employee reviews and ratings on Glassdoor to decide if Travel Incorporated is right for you.