TravisMathew reviews

There was nothing more depressing than walking into that store everyday. You would constantly get yelled at, for things that were out of your control. If you tried to take charge, you were overstepping. I was promised a position that was then given away to someone else several weeks later. when the position was open again, I was promised again, but after three months of waiting, it was obvious they had no intention of keeping their word. We would be told 4 things by 4 different people, and get yelled at by the 3 we didn't listen to. Upper management could not care ANY less about the Salt Lake store. All 5 associates who were hired on when the store opened in May, had quit by August. Do not even waste your time applying. It will take 3 months to get hired into a position that barely pays above minimum wage (I had to get a second job just to make up for the low pay), and that's IF the 5 interviews all go 100% perfectly, one misstep and you're out. Be prepared to use your paycheck in the store, just to attempt to stay in their unreasonable dress code. This company puts an emphasis on "helping the employee", but will only help the employee if it also helps the higher ups. I was promised the world, and it was a struggle to even get paid on time (several paychecks were late). If upper management stopped defending itself so much, and actually focused on fixing the VERY apparent issues (all of the original staff quit in 4 months), then they could maybe accomplish something, rather than using intimidation and fear to force their employees to 'enjoy' their jobs. But in all seriousness, do not waste your time, there are many other places that pay much better, and you might actually enjoy going to work, instead of dreading it

Feedback is regularly collected, but not acted on. Feedback surveys feel performative. Hard conversations and self-reflections are avoided, and responses are obviously filtered to control the narrative, appeal to ego rather than address issues. Recent corporate awards were a clear example of this. Actual winners are deserving, but it also felt like leadership seized an opportunity and recognized some to spin a narrative that doesn't reflect the reality the retail team is experiencing. Retail leader is problematic. Communication from her is inconsistent, unclear, and often comes after decisions are already made. Huge org changes have been made recently without context, planning, accountability or kindness. There is no safe space to raise concerns. Leadership often discuss team members behind closed doors rather than giving direct, constructive feedback. Feels conspiratorial and has created a culture of distrust, and a constant undercurrent of fear. Strategy changes frequently, but expectations are rarely if ever clarified. You are held accountable for outcomes, but rarely given a clear path or support to get there. Retail leadership shifts direction frequently, often contradicting prior guidance, which makes doing your job incredibly difficult. Accountability is doled out inconsitently. Stringent and brutal for some, lenient and mild for others. Morale is low. Most people in the retail org feel discouraged, unheard, and are at risk, regardless of performance.