Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

76% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 64 reviews)); "Good salary compared to similar positions with other companies." ((in 52 reviews)); "people are nice and helpful" ((in 40 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "office politics not easy to stay" ((in 5 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

76% would recommend to a friend

(836 total reviews)

Jane Sun

88% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (836 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

836 reviews

5.0

Mar 9, 2024

Supportive Work enviroment

Hr

Recommend

CEO approval

Business Outlook

Pros

Subject: Gratitude for a Supportive and Transparent Workplace I wanted to express my gratitude for the supportive and transparent work environment here. The open communication and transparent culture have made a positive impact on my professional growth. The camaraderie among colleagues creates a pleasant atmosphere, fostering collaboration and trust. This environment not only promotes job satisfaction but also encourages creativity and innovation. Thank you for making this a truly enjoyable place to work.

Cons

Need to continue localise the business

3.0

Mar 7, 2024

It was fine for CSR position

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Not bad salary and working schedule. Not too hard to learn the works

Cons

Not the job that is expected to be good for future career

4.0

Mar 6, 2024

People make the job better than it is

Team leader

Recommend

CEO approval

Business Outlook

Pros

The sense of culture has been better in the last years and it is the people that makes the job better

Cons

Procedures are always changing, a lot of the times not for better. Some KPIs are almost impossible to achieve where the majority of them are not customer focused. There is no full understanding of the markets we work with which makes the job very difficult. Salary is way to low for the living costs and for the role. Sub-levels within the role should be rechecked considering the amount of work and responsibilities. Salary should also be reviewed more often for some roles as there is no point some roles without direct team management earning the same or even more.

Viewing 373 - 375 of 836 Reviews

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Supportive Work enviroment

It was fine for CSR position

People make the job better than it is

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