Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 61 reviews)); "Good Salary and work palces" ((in 51 reviews)); "People are nice and efficent" ((in 39 reviews)); "work life balance is good" ((in 28 reviews)); "There are great company events and team" ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Toxic leadership" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Skip to content Skip to footer

Notifications

Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(834 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 834 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

834 reviews

5.0

Mar 12, 2025

Great Place to work with a diverse team

Customer support advisor

Recommend

CEO approval

Business Outlook

Pros

Great international environment with colleagues from diverse backgrounds thanks to the 19-language support! The company culture is professional, and there’s a strong sense of teamwork and support.

Cons

Attendance policies can be a bit strict, but it’s understandable given the professional standards of the company.

5.0

Mar 12, 2025

One of the best contact centres!

Manager

Recommend

CEO approval

Business Outlook

Pros

- The salary is above market - Hybrid working - I have worked at previous contact centres and Trip.com's are far superior from the rest. From the compensation & benefits package, constant events and the office décor! - Great multicultural environment, there is people from all over the world making it a really buzzing atmosphere - Excellent opportunities to visit HQ in Shanghai (all expenses paid)

Cons

- With Trip.com still cementing itself in to Europe there is challenges with translating processes etc to appease the West however it is to be expected

5.0

Mar 12, 2025

Great environment, great people

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

A team from all over the world that encourages you to grow and welcomes you warmly. Coming from hospitality I loved the schedule and the regular breaks.

Cons

Call center cons: The job can be mentally tiring. You need to be comfortable dealing with conflict and handling situations very quickly.

Viewing 217 - 219 of 834 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada