Tripadvisor reviews

3.5

51% would recommend to a friend

(1,369 total reviews)
avatar

Matt Goldberg

25% approve of CEO

22% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,369 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jun 14, 2020

Lost its way

Recommend
CEO approval
Business Outlook

Pros

You spend your days thinking about travel, how marvelous is that? You work to serve amazing and engaging community of fellow travelers. Good benefits, vacation time and health care.

Cons

Leadership has lots its way and moved from its core strength of being a company that serves travelers to being a company that serves stockholders. There's little vision and that trickles down. Politics is more important than talent. It feels, felt like as employees we were being played by managers with little transparency. The once teamlike feeling is gone, everyone is out for themselves.

avatar
Tripadvisor Response
6y
Thank you for taking the time to share your candid feedback. We appreciate that you highlighted some of our employee perks and love of travel. During this period of transition, all of our leaders, including Steve, are doing their best to remain transparent. They’re working together across all areas of the business to create a strategy that considers the needs of the business as well as the needs of our employees.
3.0
Mar 22, 2020

Downwards Trajectory

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The office is beautiful, very reminiscent of a google office in its layout and the amenities there (gym, free beer, lunch etc). They paid me well relative to other offers I got in the greater Boston area. There are some truly great software engineers there, and a friendly slack server with scope for getting work done as well as general shenaniganry. For a while I was working on an interesting and diverse set of projects which let me have a non-trivial impact on the performance of the site.

Cons

At the c-level and above, the idea of leadership is to either outsource things or personally nitpick everything. There is no vision for what tripadvisor should become and no feeling of building towards something cohesive. Despite this we still get hours of content-free all-hands type meetings where the high ups pat each other on the back. The size of the company means that there are many non-good people working there, both in the engineering org and elsewhere. This manifests in the form of many engineers essentially just punching the clock and not willing to question obviously pointless projects which now come down from an excessively huge PM organization which acts as a game of telephone between the ceo and engineering. In the team I was on, there was a drive to report "wins" on A/B experiments -- the implication being that this would affect bonus / promotion etc. This incentivized some of the worst statistical analysis that I have seen -- at this point the so-called analysts have basically adopted their own language for reporting results which justifies ignoring the p-values (e.g. , "revenue is directionally up with 80% confidence" as opposed to "revenue did not change significantly"). This combined with the overall shoddy state of logging at TA and the use of a pot-pourri of team-specific vanity metrics make it hard to believe any of the analysis. This kind of a pro and a con since you can evidently get ahead by adopting these techniques, you just cant take yourself seriously as a statistician anymore.

avatar
Tripadvisor Response
6y
Thank you for providing us with your feedback and highlighting our office perks, competitive pay, and strength of our employees. It’s unfortunate to learn that you did not enjoy or find value in all aspects of your projects. Similar to other large companies, change is inevitable. We are working together across all areas of the business to create a strategy and act in the best interest of our travelers, employees, and organization. Regarding our approach to data analytics, remaining transparent is one of our core values and we strive to conduct business accordingly.
1.0
Apr 7, 2019

To San Francisco Job Applicants

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Before applying to the San Francisco office, read the Viator Glassdoor postings to understand what to expect in the San Francisco office. Ignore the "Great Place" fake postings. You'll be working for the Viator brand under the control of the former Vacation Rentals management. Tripadvisor is the parent company. Benefits from Tripadvisor are good with extra perks like a $600 health rebate and travel to other offices. Salaries are 20-40% below market in San Francisco, because they're set in Needham.

Cons

Extreme favoritism lets Vacation Rentals managers harass and bully without consequence, and contrary to the their glowing rhetoric, failure cover-up is the one constant of Vacation Rentals management. Your best option is not to join the company and avoid this depressing workplace. For good reason, they're having trouble hiring and retaining anyone in San Francisco. You'll be making your exit plans after your first month.

avatar
Tripadvisor Response
7y
Thank you for your posting. While no company enjoys reading posts like this, we are appreciative of the opportunity to respond. None of the positive ratings on GlassDoor are fake or falsely generated by the company. Both positive and constructive feedback give us the opportunity to address and adjust. Also, we follow standard salary benchmarking practices, which include basing job salaries on their current geographic market, not on the headquarters data. Our office is growing and full of smart dedicated people who believe TripAdvisor is a great place to work (just ask Forbes!). We are also a transparent company who in no way encourages or condones favoritism or bullying. Although it appears that you are no longer an employee, I do want to encourage anyone who has constructive feedback to check in with the HR team. We do, however, encourage employees to take risks, which might result in failure – another learning opportunity.
Viewing 70 - 72 of 1,369 Reviews

Glassdoor has 1,689 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.