Extremely low wages for the amount of work, no flexibility, minuscule raises (if any at all), you are expected to lie to customers to "save". The position is about 90% retention and 10% helping with other customer issues. They will send emails to your entire team with the report of your scores in terms of retention, call times, break times, etc, which is not good for morale. The most stressful job I have ever had and I've worked fast food. If you're on calls, you get 30-second breaks in between (I've actually had that cut short before!!!) and if you're on chats, it's 3 at a time, which is extremely difficult to manage, especially when all 3 are cancels (happens often). A lot of co-workers (sales reps, techs, other CSRs) are dishonest, so if you're an honest person you have to take the punishment for their dishonesty. I get at least 1-2 customers a day who have requested cancellations multiple times without having their accounts canceled. Techs frequently leave the paperwork on doors without servicing (likely due to being overworked as well). Overall, this job will suck the soul out of you, and make you a number in their system so they can make more money, with what might as well be negative compensation, considering I had to start therapy again after this job.
