TruGreen reviews

3.4

58% would recommend to a friend

(2,984 total reviews)
avatar

Kurt Kane

68% approve of CEO

52% positive business outlook

TruGreen has an employee rating of 3.4 out of 5 stars, based on 2,984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TruGreen employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
5.0
Nov 21, 2014
Recommend
CEO approval
Business Outlook

Pros

There is a real since of ownership and responsibility. The income is great and the positions are relatively the same year over year. Opportunity to grow within the company is a possibility if you are a performer. Great benefits as well. If you put in the work and show leadership ability the possibilities are unlimited. The senior mngmt have all been in the entry level roles and worked their way up. Its nice to be coached by people who know what you do for a living. Great TEAM environment! A lot of good changes over the last couple years. Good job up top!

Cons

You have to be willing to put in the time. Not that it's a con. Realize that most great paying jobs require more work. Big pay checks come from hard work. No con's from me!

2.0
Jan 16, 2012
Recommend
CEO approval
Business Outlook

Pros

- Benefits through parent company (ServiceMaster); medical, perscription, dental, 401k, etc. - Company issued uniforms which are paid for and laundered weekly. And repaired as needed. - Bi-annual company paid physical. - Comaraderie amongst Specialists and outside of work activities. - Freedom of each Specialist having their own truck and route. - Exercise in the great outdoors causing weight loss.

Cons

- A workplace atmosphere where there is no spirit of cooperation, and employees are undermined as replaceable. Imput is not taken seriously. No say on how things are done. No positive feedback on where employees do well. Lack of recognition and reward drives the "misery index" up. - Lack of good direction from upper management. Corporate constantly "tweeking" things in a vain attempt to re-invent the company; Yet missing the mark 9 times out of 10. Instead, falling into the trap of doing the same things over & over again and expecting a better outcome. A group-think mentality of "Lets double-down on what has already been tried and failed!" (Employees had these same complaints 20 years ago!) - Having middle management tell employees that TruGreen is just a "marketing company", and to "leave your conscience at home!" Made to spray in rainy weather just to hit a $-number. - High turnover among first year employees who either find that they can't do the job and/or don't like TruGreen's poor business practices/ethics. - Heavy work schedule. Made to work a lot of Saturdays because of excess employee absenteeism, slackers that don't bring in their weekly quota, or because the entire Region is behind its goal for the month. - Specialists unable to adhere to Best Practices and the company's "Do The Right Thing" policy, forcing Specialists to cut corners due to unreasonably high quotas/goals. Creating a dilemma of meeting production numbers without compromising quality standards. Mis-measured and underpriced properties add to this problem. - Winter lay-off, forcing employees to go on COBRA and pay their own benefits. Because of this a lot of guys don't come back the next season. - A consistantly poor "we-they" relationship between Operations and Marketing Groups at the Region level. The connection between Production & Sales Groups at the branch level ranges from antagonistic to adverserial, but is rarly mutually supportive. - Marketing is a joke! Annoying sales tactics. Door-to-door "Neighborhood Marketing". Cold-knocking on doors like students selling coupon books. Plus harassing telemarketing, constantly calling existing customers bugging "sandbagging" them to buy more services. "Hail Mary" sales are bogus, and are self-inflicted cancels. - The dreaded "Fluctuating Work Week" (FWW) payroll method. The pay gets converted from hourly to salary. This legally allows TruGreen to pay "half-time" for overtime, instead of 1.5 time. You end up making less per hour the more hours you work. This is known as "Agricultural Overtime", but is scarcastically called "Chinese Overtime". Yes, it's legal. but it's also unethical!!

Viewing 28 - 30 of 2,984 Reviews

Glassdoor has 3,039 TruGreen reviews submitted anonymously by TruGreen employees. Read employee reviews and ratings on Glassdoor to decide if TruGreen is right for you.