TruGreen reviews

3.4

58% would recommend to a friend

(2,986 total reviews)
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Kurt Kane

68% approve of CEO

52% positive business outlook

TruGreen has an employee rating of 3.4 out of 5 stars, based on 2,986 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TruGreen employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Oct 12, 2014
Recommend
CEO approval
Business Outlook

Pros

If you put in the time (I mean time as in 60+ hours a week) then the chance to move up is there. Those you work with in the branch know and understand so you can relate and connect with them.

Cons

If you go into sales it is salary and it isn't some Saturdays it is all Saturdays typically from March-sept so goodbye summer beach weekends. Mon thru fri you are working 11 to 9 and if you need time off typically management will make you feel guilty for taking it The upper management does not appreciate the time you put in that you essentially see their building and employees more than your own family. The compensation when you break it down into hours is below minimum wage. The goals are unrealistic and those that succeed the most do it by cheating and lying and it seems that that is what corporate wants since they keep setting expectations higher and higher. One week you are told this is what we are expecting and the next week it changes. If you can't adjust you only have 2-3 weeks then you're fired. Layoffs happen every year even if they say it doesn't. After you go into a managers role do not expect any help the uppers come in once say change this and this if you don't then you are done. Sales manager is known as the role you go into to die They manage with fear always threatening people with their jobs. I cannot hear "just fire them to prove a point" anymore

2.0
Mar 3, 2014

Customer Service

Recommend
CEO approval
Business Outlook

Pros

Coworkers are awesome and work to help each other

Cons

Being tied to a phone to the point that you can't use the bathroom or get something to drink unless you are on break or lunch. If you do you're out of adherance and get told about it. Constant sales even though you are not a sales person. If someone calls to cancel service you have to "save" the account by offering discounts. People are cancelling for a reason and get very upset when you try to "probe" into why, which is what management wants. Phone calls are constantly monitored and graded. If you don't do 1 thing right you fail MAJOR micro-management in all aspects. Hours offered at time of interview are not what you get when you start. They change your shift constantly. Pay is minimal for what they expect you to do to keep a customer and the amount of work you have to put into the day. This is seasonal work and they do not tell you that in the interview. All they care about it staffing and nothing more. If you need help with something don't ask someone who's been there over 10 yrs. They cop an attitude and complaint about you.

1.0
Jan 27, 2014
Recommend
CEO approval
Business Outlook

Pros

I enjoy being able to see visible results from my hard work. I actually care about my job, and treat customers with respect. I like to fix broken equipment, and help less experienced employees become more acclimated to the job.

Cons

Unfortunately, anything extra you do to help yourself or others is considered "milking the clock," so initiative is punished with write-up threats, rather than treated as a means of promotion, or, at the very least, private recognition. Management is clueless about everyday operations, all the way to the top. All they care about is that you punch out at the allotted time so their bosses don't yell at them for going over payroll. Customer service is not important. Fixing necessary equipment is not important. Treating employees like they're people, not animals, is not important.

Viewing 49 - 51 of 2,986 Reviews

Glassdoor has 3,041 TruGreen reviews submitted anonymously by TruGreen employees. Read employee reviews and ratings on Glassdoor to decide if TruGreen is right for you.