TruGreen reviews

3.4

57% would recommend to a friend

(2,987 total reviews)
avatar

Kurt Kane

68% approve of CEO

52% positive business outlook

TruGreen has an employee rating of 3.4 out of 5 stars, based on 2,987 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TruGreen employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Jun 21, 2018

Lawncare Specialist

Recommend
CEO approval
Business Outlook

Pros

-See some neat properties like million dollar homes. -Meet interesting people and pets (sometimes you also get tips). -Travel to some local areas you may not know about that are interesting. -Pay is ok, expect to start around 13 per hour.

Cons

-Equipment is always broken down and worn out, and it will not get replaced or fixed. You will often be paying out of pocket for basic small items just to keep your equipment running. -If you are gone for even a day, expect to come back to 'your' truck and have items stolen, broken, or left dirty. -Company only cares about revenue and sales. That's it. No customer service, no employee satisfaction, no ethical business decisions. Only money, money, money! -Management is full of excuses or will straight up ignore you when you bring up issues. -Routes and workloads are unmanageable. Expect to do about 40 stops per day. And you will have stops added on late in the afternoon that are time consuming and/or far away from you. -Per new company "data" you are only given 5-7 minutes per property. And you will spend at least 10-30 minutes driving between stops, zig-zagging back and forth because routes are so disorganized. Waste a lot of time driving, just to rip off customers. -No matter what they say, there are no fixed routes. You will be moved around constantly which is frustrating for you, and infuriating for the customers. -You will not be "trained by PhD's in the field." Training consists of watching 20 year old safety videos, then riding with other technicians who are running so ragged they don't actually have time to show you anything. -Many 'veteran' technicians that don't know what they are talking about. But turn over rate is so high that if you are there longer than 6 months you're considered a veteran, and will have been there longer than 80% of technicians in the company. -Working outdoors you would reasonable expect to run into mild weather. TruGreen will have you go out in lightning storms, torrential rain, and even full on blackout snow blizzards. And they will tell you to not come back until all stops are done. -In the early spring and late fall, expect to be sent out in the dark before sunrise to get stops done. -There is zero accountability in all tiers of the company. But generally, sales people and call centers can get away with murder, but everything is blamed on technicians. Think of literally any random thing, it will be blamed on the technicians. -You are given poor support in dealing with angry customers, and you'll be doing a lot of free service calls cleaning up after other technicians for issues you dont know anything about. -Benefits are a joke and its impossible to get a hold of that department if you want insurance. Commissions and bonuses are also a joke! -Uniforms are ugly and do not protect you at all from chemicals. You will look very unprofessional no matter how hard you try to get the uniforms straight, and you will be very uncomfortable. Company that provides the uniforms is also always getting your uniforms lost or damaged. -Very unethical and environmentally unfriendly practices. You'll be out there just dumping nitrogen fertilizer by the ton every day. You use the same products and mowing/watering instructions in whatever part of the country you're in. No concern for native plant biology and environment. All products, whether weed control, fertilizer, or anything else, are very low quality. But as they say in TruGreen "See a lawn, spray a lawn!" -Lastly, this job is a black hole. Life/work balance is nonexistent. If you like to spend time with family or if you plan to use this to pay for school, forget about it. There are also no promotions, no chance to move up and not much recognition for exceptional work. There is also a lot of favoritism. Some techs are allowed to do whatever they want. If you try to get help of information, expect many different answers that all contradict each other. If you meet some technicians who have been there for 25+ years and wonder why they haven't moved up, its because they can't.

avatar
TruGreen Response
8y
Thanks for leaving us a review. While your experience was not what we would hope, we are always working on enabling our associates to do their best work.
1.0
Jun 7, 2018

sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, 401k and vacation time

Cons

1)The company talks about work/home life balance. Thats just it.. talk. be prepared to work long hours and 6 days a week. 2) The company expectations are always changing (not always a bad thing) but when it comes to management it can be employees look for consistancy and stability. 3)HIGH turnover 4) No opportunity for advancement I have been with the company for a while and over the past few years the daily operations seem more geared at quanity over quality. I think the company has lost its sence of value of its employess and the integrity of the work being provided to the customer. It has made me take a step back and think if this is the company for me.

avatar
TruGreen Response
8y
We care about all of our associates and recognize and value all of the contributions they make. We use the feedback gathered here to help create an environment where our people feel empowered to succeed and grow. We appreciate you taking the time to share your opinion here so that we can work to improve upon our associate experience.
2.0
May 3, 2018

Its a Job

Recommend
CEO approval
Business Outlook

Pros

Close to home ,cool coworkers, team events in office, weekly pay, jeans on friday

Cons

Pretty much everything..CFR's go unclosed...lucky if lawn techs do a good job...sometimes the interactions customers claim they have with the techs is borderline crazy. Pay is not an incentive to show up. benefits are taken out on a weekly basis but pay is so low you cant afford to loose $50 or even more out a check. Retention goals are annoying when customers are upset because of employee mistakes.

avatar
TruGreen Response
8y
We are excited to see that you enjoy your coworkers - we think they are pretty awesome too! While we strive to be competitive and offer the best compensation packages to our associates, we’ll definitely take these comments into consideration to help provide all associates with the best work experience possible.
Viewing 133 - 135 of 2,987 Reviews

Glassdoor has 3,042 TruGreen reviews submitted anonymously by TruGreen employees. Read employee reviews and ratings on Glassdoor to decide if TruGreen is right for you.