TruGreen reviews

There is never consistency with probem solving. No one follows the same policies and procedures. You will receive the same complaints over and over and the issue will never be taken care of. Most management could care less about actually solving customer issues and MOST of the management team acts very uninterested and irritated IF...and I do mean IF....you are ven able to get a hold of the appropriate manager. the phone systme is ridiculous and customers have a slim to zero chance of getting a hold of theor local branch. Scheduling issues are a non stop issue, technicians cut corners and cheat customers all of the time and when you try to address it the managers will act like the customer is lying no matter how much proof the customer has that they were done wrong. management will NEVER accept responsibility, and in the extremely rare case that they do, they will literally drag their feet and avoid addressing the issue and they will play a ridiculous cat and mouse game with customer when it comes to fixing damaged property. Also, the customer service reps are measure by almost every available statistic and there are constant changes in policy and changes in how to fix issues in their out dated very confusing inefficient software system. there is a far better sysytem they could be using called "Real Green Systems" but the company says it is far too expensive although they just spent millions switching to the current ineffective system this past winter (So if they were going to spend millions on a change why would they not have switched to the best software out there?? I know personally the additional cost would have been minimal at best but the customer service issues would have gone down by 50% and the change would have saved a ridiculous amount of money on the back end and the customer retention would have been far,far, far higher.) The company also changes their policies on sales every time the wind blows and Sales managers are not held accountable enough for swindling, lying, sleazy sales personell. They run with the, "Just do what you have to to get the sale and we'l let customer service deal with damage control on the back end" approach....(this includes all the way up to completely false sales and everywhere in between, if they find a loop hole to fudge numbers it 110%, without a doubt will be exploited until the loop hole is closed off tightly and even then noone is held accountable unless someone is just to messy and blatantly gets caught). But, in the sales reps' defense what do you expect when you have your reps working 6 days a weekd for 12-14 hours a day and then make them feel like they are easily replaceable anytime thay have a minor complaint. The people in management that are hardcore lifers withe 10-15+years with the company seem to be out of tune with how out of control the company has becaome an they need to wake up and real;ize that the company is no longer the great opportunity it once was when they first started. people are definitely numbers to this company and you will be treated like one NO EXCEPTIONS, either hit your metrics x-percent of the time or GOOD-BYE...NEXT IN LINE... there are many more things but, frankly, I have spent too much of my time on this already. Unless you are willing to feel like part of a cold, steel, lifeless, meaningless, part of a money making machine or you are just that desperate to get a job because you think something is better than nothing then I would still not suggest working for this company. Now, of course, there are the rare go getters thatdoes not care about what they have to sacrifice and that are determined to make anything in front of them the greatest opportunity on Earth and don't care what they have to do to "SUCCEED" and if this is the case for you then you would be, by definition, what TruGreen is looking for, and in that case I say GOOD LUCK!!