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      TrueCar

      Engaged Employer

      TrueCar reviews

      3.7

      55% would recommend to a friend

      (434 total reviews)
      avatar

      Scott Painter

      29% approve of CEO

      54% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      TrueCar has an employee rating of 3.7 out of 5 stars, based on 434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TrueCar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      434 reviews
      1.0
      Nov 2, 2023

      They work hard at not getting you a bonus

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most people are nice. The higher up you go the worse it gets.

      Cons

      Too many to list. Go in knowing you will not get full bonus. It’s been like that for a few years now. You can do all you are asked to do, you can do the work of a few people that were let go on top of that. Then, come performance review time, you will be told that you didn’t do enough. They want you to take on the work of 3 people but be paid that of half a person. Classic am I right! Your director/manager will look you right in the face … through a screen of course, and tell you he can’t mark you down as hitting all your goals. You can argue and show you have done all the work but none of that matters. I’m sure they are told from above or HR not to give out great ratings.

      avatar
      TrueCar Response
      2y
      Thank you for leaving a review. We’re glad to hear you like the people you work with at TrueCar. We recognize that a lot of change has been happening within the organization. We believe these changes are necessary to meet our consumer and customer value proposition better and will help support the new direction that TrueCar is focused on as we move forward. If you have questions about your performance or achievement of business goals, please reach out to your People Business Partner. Your People Business Partner is here to help ensure that all employees are treated fairly and that there are no inconsistencies in what employees have agreed to achieve and how their manager may evaluate that achievement. Our goal is to understand and support all employees with their career goals and aspirations and ensure priorities and roles are clear so employees understand their targets. We are excited to implement a new system within the organization to support further clarity around the role and scope of work.
      1.0
      Jun 25, 2020

      Regional Manager- Sales

      Regional sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      At one point TrueCar’s automotive leads were a best in class product...they were so good we were trained to call them “referrals,” not leads. But that was 2015 and 2016....right around 2017 the company took a nosedive, and it’s been in a tailspin ever since.

      Cons

      An absolute burning sinking ship. If you’re in sales stay away. From losing the USAA partnership, to botching the rollout of their overly complicated trade appraisal product TrueCar Trade, to pushing a C- digital retail product Dealer Science onto their dealers, to fluctuating their dealer’s monthly billing based on absurd attribution reports, this is a company that has made a staggering sequence of bad decisions over the last four years. They just laid off 200+ employees, and the stock is at $3. Avoid at all costs.

      1.0
      Jun 9, 2020

      Beyond Broken

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Does not matter when the pages upon endless pages of cons outweigh anything positive.

      Cons

      When you have a Human Resources Department that is unsympathetic and extremely unapproachable you have a problem at the core of the organization. Nobody at this company feels confident with the current Human Resource Business Partners. They simply delegate all tasks, take zero responsibility of their own and are cold, unresponsive to suggestions and have driven the culture of the organization into a sterile, unfriendly, ego driven environment. I have never had so many coworkers say "I don't feel comfortable approaching my HRBP, she does seems cold and nonsympathetic".

      Viewing 52 - 54 of 434 Reviews
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      Glassdoor has 463 TrueCar reviews submitted anonymously by TrueCar employees. Read employee reviews and ratings on Glassdoor to decide if TrueCar is right for you.