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      TrueCar

      Engaged Employer

      TrueCar reviews

      3.7

      55% would recommend to a friend

      (434 total reviews)
      avatar

      Scott Painter

      29% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      TrueCar has an employee rating of 3.7 out of 5 stars, based on 434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TrueCar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      434 reviews
      3.0
      Jun 11, 2020

      Getting rid of customer-facing employees makes no sense

      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Enjoyed co-workers, great performance-based product, TrueCar differentiates itself by having customer service reps visit dealers monthly to go over numbers and training.

      Cons

      I really enjoyed working here, people were great and the product had a lot of value. I am at a complete loss as to why the company would lay-off all their customer-facing sales reps, yet keep Executive Mgmt, VP's, Managers (managing who?) and training dept (training who?). This makes no sense, and they could've let a lot of highly-paid Managers go, and kept the people who actually interact with the dealers who generate the revenue. Losing USAA was a big blow, and whoever is responsible for allowing this to happen should've been the first to be fired. Management saved their own jobs, but might be at the cost of the company failing.

      5.0
      Jun 10, 2020

      Great Company with great benefits

      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Day 1 great benefits, Monday through Friday work schedule, they empower feedback from employees

      Cons

      too many meetings and repetitive reporting etc. You fill out a report to fill out another report on the same information over and over. waste of time.

      1.0
      Jun 9, 2020

      Beyond Broken

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Does not matter when the pages upon endless pages of cons outweigh anything positive.

      Cons

      When you have a Human Resources Department that is unsympathetic and extremely unapproachable you have a problem at the core of the organization. Nobody at this company feels confident with the current Human Resource Business Partners. They simply delegate all tasks, take zero responsibility of their own and are cold, unresponsive to suggestions and have driven the culture of the organization into a sterile, unfriendly, ego driven environment. I have never had so many coworkers say "I don't feel comfortable approaching my HRBP, she does seems cold and nonsympathetic".

      Viewing 193 - 195 of 434 Reviews
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      Glassdoor has 463 TrueCar reviews submitted anonymously by TrueCar employees. Read employee reviews and ratings on Glassdoor to decide if TrueCar is right for you.