TrueCar reviews

Lots of Micromanagement. Role evolved from service management to a sales rep. Bonuses are more determined by how many stores you sign up for True Cars new products (I.e True Car Trade). Essentially, you’re in a selling role without getting paid a sales rep salary. There is a lack of direction from management which causes a lot of finger pointing, targeting individuals for not bringing on more clients (when this wasn’t a sales role! And there’s an entire separate team whose job this is!). PTO is advertised as “unlimited.” But it is hard to even take a few days off for vacation especially when you have to make sure you hit monthly goals. It is hard not to fall behind on the tasks/expectations set if you take time off. As dealerships are open late and on weekends, one is expected to be on call. You provide your cell phone number so dealerships can always call you, even when you’re on vacation (They will call as things break, often).

Politics and too much focus on what dealers want at the expense of the customer experience