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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Reviews by job title

      427 reviews
      2.0
      Oct 16, 2015

      CCR

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with animals in the office, a lot of downtime

      Cons

      So so so so so much favoritism, it was unbearable. Random firings, like every few weeks. There are absolutely no raises as a CCR, you have to move to a different department in order to get a raise, but they still expect you to take on more responsibilities while other people are making the same money for less work.

      avatar
      Trupanion Response
      10y
      We appreciate the honest feedback and we wish you the best in your future work. Thank you for leaving a review.
      2.0
      Oct 8, 2015

      Not that great company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learning curve is pretty steep.

      Cons

      Lot of work is given.

      avatar
      Trupanion Response
      10y
      While we’re sorry that you didn’t have the best experience working at Trupanion, we appreciate that you took the time to leave a review. Thank you.
      2.0
      Sep 22, 2015

      Growth over people

      Claims department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities for advancement if you are relentlessly cheerful, tow the company line, and question nothing.

      Cons

      Growth and increased productivity are the overriding concerns, with individual employees dwindling to complete unimportance. This company is growing too fast for staff to keep up. Productivity is God, and anyone who can't keep up is quickly demoted. This used to be a company where individuals where encouraged to have ideas and were given independence to manage your time and job. Now you are just a cog in the machine, expected to conform to an endless set of rules and expectations designed to micromanage every second of your time at work.

      Viewing 379 - 381 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.