U.S. Bank reviews

3.2

46% would recommend to a friend

(12,076 total reviews)
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Gunjan Kedia

29% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,076 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

12K reviews
3.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

The local leadership for my team is wonderful, supportive, and encouraging. Decent benefits for industry.

Cons

Senior leadership does not seem to care about employees. Company-wide organizational changes happen often and negatively impact individuals on a regular basis. Waves of layoffs happen throughout the company. New "hub city" structure leaves some employees with no meaningful growth/development opportunities and others with significant changes to where they are expected to commute. Sweeping changes with poor communication from senior leadership is the norm.

5.0
Mar 4, 2019
Recommend
CEO approval
Business Outlook

Pros

I am writing this review under the leadership of R. Davis who was a respectable, humane person that created one of the best working environments I have ever had. Mr. Cecere, unfortunately, is a different story. A piece of me died when Davis stepped down. I worked under the TOS umbrella doing software development for almost 7 years. I was in between jobs and had no intention of staying long term. I am ambitious and took on a lot of work that my co-workers would not, and I was reworded for it. I got promoted twice and wound up managing the department I was hired into. Unfortunately there are a lot of shakeups and reorgs at US Bank. I went through 5 bosses in my time there and most of them were good people that I enjoyed working for. My department was eventually dissolved but I felt like upper management worked hard to find me a new gig, and they did. They are slightly behind on technology but they are huge and take lots of time to turn things around. As an upper manager once told me, "We are in the money business, not technology". I eventually decided to leave because of an offer for more money but more importantly, better benefits. I still miss the fun environment, the Columbia Center and all of the people I made friends with while I was there.

Cons

Minnesota is the center of the universe. You just have to accept that if you are going to work here. The benefits are not good. Most employees have a spouse that works and you'll find that they are not on the Bank's heath insurance - for good reasons. A surprising amount of my former coworkers have been laid off under Mr. Cecere's leadership.

3.0
Sep 16, 2025

Going down hill fast

Recommend
CEO approval
Business Outlook

Pros

Generally speaking, the people are what make this a great company.

Cons

The CEO is out of touch with her employees, if you don't like it at the bank then she's "willing to celebrate you when you leave". The company seems to be run by a consultant, because the CEO was a consultant. It used to have an amazing culture. It had a pointed value statement -- it was about doing the right thing and valuing the employees, but lately its about doing the right thing as long as its cheap and it pleases senior leaders. The CEO is upset that her stock price isn't high enough, she should be worried that everyone is frustrated and morale is low.

Viewing 16 - 18 of 12,076 Reviews

Glassdoor has 12,848 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.