U.S. Bank reviews

3.2

46% would recommend to a friend

(12,076 total reviews)
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Gunjan Kedia

29% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,076 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

12K reviews
1.0
Nov 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity, which can have its benefits.

Cons

Unpaid Over-Time: Working remotely involved a never-ending work day. I would get up before 6am and not log off until after 8pm. That was only because I had to take care of other responsibilities. As a salary employee, I was not compensated for any of my OT hours. Disorganized: US Bank is on a whole new recruitment model. Everything is a disorganized mess. Their recruitment procedures and practices changed on a weekly basis. Scheduling of candidates was a disaster, the Recruiting Coordinator would double book me at times and also fill up my entire calendar, to where I would not have a lunch break. Culture: Management tried too hard in shoving a 'fun and collaborative' culture down our throats. We were actually belittled on weekly team chats, forced to work long hours to 'beat the other teams in interview numbers', and treated poorly overall by HR, Management, and anyone with any ranking above us. Technical Issues: I read the reviews before I accepted an offer, and true enough tech issues are a constant thing. What makes it worse is they find ways to blame the employees (not management though, even when they are experiencing IT issues the same day). It was completely disruptive to your workday and flow. False Representation: When I took this Recruiter role, I was told I would be an interviewer. What they don't tell you is that you have exactly 15 mins to go through a script (the same questions every time, a minimum of 12 interviews a day), record all answers, then 15 mins to attach to their ATS, email resume/screen notes/selling statement to hiring managers. It was a joke, and totally took away a true personal touch with candidates. Many candidates would have answers that exceeded the 15 min limit, and this would snowball to where you would literally become behind in your whole day. I had to work weekends because of this as well. Accountability: None. Integrity is lacking from team leads and 'managers' to HR and above. They can all hide behind each other because it's such a huge corporation. In even the small things such as candidates lying about being interviewed (no record or proof), they will be believed over hard-working employees without question. You will be punished if you are not a favorite for things not even in a set process, favorites who are doing the same thing will not be questioned. Management: This will be the longest, yes it has a personal spin, but if you want the truth here it is for you. The team lead for our West Coast recruiting team that became a 'manager', was a seemingly sheltered individual who had been nothing but a US Bank employee her whole career. She was newer to recruitment with less experience than myself, and even less experience managing people (it really showed). She would offer to assist with questions or trainings, but then as soon as you asked or brought items up she would dismiss you. She knew how to smile and fake it for team video chats, but unfortunately no authenticity in her 'leadership'. As I continue to thrive towards my next promotion, I can look back at her to see the type of manager I would never want to be. Her male superior and leading manager of our team, was not any better, constantly trying to support 'diversity' yet harassing female employees publicly, calling them children and insulting their intelligence. He knows how to post a lot of diversity and inclusion event photos on his LinkedIn though.

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U.S. Bank Response
7y
Hello. Your review is very concerning to us. Please email hr.employee.relations@usbank.com with additional details such as specific employee names so that we can more thoroughly review these concerns and ask any follow up questions we may have. Thank you.
2.0
Dec 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay can be competitive with other companies

Cons

- CEO has made a once pleasurably company to work for, now unbearable and most employees are looking for other job ideas. - Horrible upper management. Never listen to any ideas middle & lower level employees have to say. - Upper management never covers the biggest concerns employees have and only care about how much they made this year. - Horrible employee benefits. They also force you into an office when your team doesn't even work in the same state. So many lost hours commuting which I could be working. - Leaving there along with the rest of my team was the best thing I could have ever done. - As long as upper management/CEO stay there, this place will continue to decline. It is so much different than years ago when colleagues enjoyed working for US Bank now they just want out.

3.0
Jul 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits - paternity leave is awesome Culture - team driven, coworkers are great Pay - fair

Cons

A lot of layoffs and work moved to out of country contracts. Workers were made to pick up the slack as the contractors are not capable of the job. The new CEO is obsessed with returning everyone to office 5 days a week, this just shows a lack of trust in employees and is unfair to those hired remotely. They made us come in office after being hired remotely and working remote for 5 years.

Viewing 25 - 27 of 12,076 Reviews

Glassdoor has 12,848 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.