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      U.S. Customs and Border Protection

      Engaged Employer

      U.S. Customs and Border Protection reviews

      3.6

      68% would recommend to a friend

      (523 total reviews)

      Rodney S. Scott

      69% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      U.S. Customs and Border Protection has an employee rating of 3.6 out of 5 stars, based on 523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Customs and Border Protection employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      523 reviews
      1.0
      Feb 17, 2016

      Political Mess

      Scrummaster
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to build software that helps protect the safety of the U.S. and helps the officers in the field carry out their mission. Incredibly interesting subject matter and business domain. The officers are smart, engaging individuals who were great to work with.

      Cons

      When the head of the entire agency releases a memo to all employees stating "...federal employee survey results indicate that we have the lowest morale among all federal agencies for the 5th year running. We will no longer be taking feedback regarding morale." you know you have problems and that they will never be taken seriously or resolved. The organization is run like a mafia outfit with tyrannical power pockets, unjust firings, and an atmosphere of suppression and fear that make doing your job done on a day-to-day basis a living hell. Leadership is as politically dysfunctional as it's technology is advanced (for a government agency).

      2.0
      Dec 9, 2015

      Risk aversive organization with limited management and leadership competence.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great mission. Facilitating safe travel and economic development is absolutely necessary. Purpose can easily be extracted in defense of our nation.

      Cons

      Bureaucratic and "old-boys" club culture. Very stratified. Commitment to the mission is evident in the "field" but is lip service at the leadership level where competition for position and power is evident. The mission is affected by the lack of collaboration between CBP and other DHS organization's.

      Viewing 22 - 24 of 523 Reviews
      Related searches: U.S. Customs and Border Protection jobs | U.S. Customs and Border Protection salaries | U.S. Customs and Border Protection benefits | U.S. Customs and Border Protection interviews
      ReviewsU.S. Customs and Border Protection reviews

      Glassdoor has 549 U.S. Customs and Border Protection reviews submitted anonymously by U.S. Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Customs and Border Protection is right for you.