USAA reviews

I had heard from so many people prior to joining USAA that it was an amazing culture and when you join, you never want to leave. I also really bought into the HCD mission at CDO and was stoked to join. The challenges with transforming the tech culture there were real, but expected. I found that the folks I worked with in San Antonio were passionate and mostly delightful to work with. What I wasn’t expecting was the strange culture within the design office. I thought that the spirit of human centered design would be alive and well there. What I found was hierarchy, a lot of process, a lack of support amongst leadership (I don’t even think my boss’s boss knew who I was, much less didn’t seem to have any interest in forming a relationship with me), and some weird fear/territorial/controlling behaviors amongst teams and their leaders. It was unlike any design team I had ever been part of. I felt completely out of my element there and felt relieved when I left. Also, similar to a review above, I wondered why I was hired and sold this role when it turned out that my skills weren’t a good match for what was really needed. I’m not one to post a review like this under normal circumstances, but I know that I would have wanted to know this prior to joining.

Executives, CEO, board of directors tone deaf, money hungry ( for themselves only )and indifferent to the rank and file frontline staff. They do not listen at all to what we are telling them is going on in claims as far as workloads, morale, customer complaints, inefficient computer programs..Instead they up the ante and micromanage us to death with increased tasks and phone monitoring that borders on a hostile work environment. Pay increases are laughable ( if you get any at all), bonuses have decreased and they appear to be now targeting older workers to get them to quit.