USAA reviews

3.3

47% would recommend to a friend

(7,663 total reviews)
avatar

Juan C. Andrade

44% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Aug 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Great benefits and work life balance.

Cons

In the past USAA was concerned about employee growth and autonomy, now the company seems to be more focused on making employees compliant. The culture around the home office seems to be stressful and uptight. Hard work no longer seems valued now getting promoted requires you to stop doing your job and start playing politics.

2.0
Jan 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, awesome bonus, awesome time off allowance even as a brand new employee, work life balance encouraged, good starting pay for an entry level position.

Cons

The #1 Con anyone in my job position would tell you about is that it is call center - but not just any call center .. It is an inbound AND outbound call center with ZERO (I'm not joking when I mean zero .. I mean I barely hang up on the last call I was on and I'm immediately getting another call ) actual availability to make outbound calls while continuously taking inbound calls. (And being punished for not being available) Now mind you, the outbound calls are how you handle your own work - which includes calling your own claims & returning your own voice mails. (2 very simple tasks you would think can be done easily that can't) There are way too many things expected of adjusters in our 8 hour day. These incredibly unobtainable expectations don't help support the mission of the company or the work life balance that is preached throughout management to their employees. Because of that, it has caused numerous employees to quit / think of quitting due to the immense amount of stress that comes from this job ... I am among those who have been looking for a new job & have been doing so for months.

1.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Great place to work if you're desperate and need something to hold you over until you get a real job. They now wait to stab you in the back a whole day. It's a part of their core values to humiliate you and stab you in the back. This company has incredibly poor culture despite what they sell you. The poor culture comes from their home office in San Antonio and they pass it around like a bad case of herpes. No matter how terrible you are, they won't fire you. So this is a great place for employees useless to society in any capacity.

Cons

Poorly managed and led organization, with higher level and executive leaders who have no idea what they're doing (No exaggeration... If you interview with them and ask a direct question, they defer and deflect because they don't know anything at all). They dabble in matters like; Mortgage and Financial Planning, but clearly lack the understanding to truly impact the members they're serving. The organization is very fire drill oriented. So whatever is the biggest fire gets handled first, and they actually sit around waiting for all the other fires to grow, before they decide to handle them. Proactive and preventative measures are foreign concepts to them. That's actually the best way to get fired is to actually be proactive. If you offer any advice as to how to prevent something, they'll assume you're actually out to get them, because they know you're actually smarter than they are. Then you'll get fired... I've seen it happen more times than I can count. The only thing worst than the way they mismanage every aspect of business is the pay and the favoritism... Maybe the subtle racism... But definitely the pay and favoritism. I work at a site where they made all the black managers quit, which I guess nobody finds that to be strange because that's what they do... They just quit. Also, don't bother trying to get promoted here. They actually don't promote qualified people. They just import more of their unqualified buddies from San Antonio, who even less than they do, to fill positions. Not sure why they say this is the best place to work, because it's seriously the worst. My site is hovering over 70% attrition for the year, but they keep saying that's normal. I'm seriously just waiting for an offer from the few companies I interviewed at over the past couple of weeks and I'm out of here. I just wanted to warn you all not to be tricked like the rest of us.

Viewing 31 - 33 of 7,663 Reviews

Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.