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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Apr 4, 2026

      Good 401k contributions but toxic work environment

      Claims operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good 401k contribution (8% + 3% pension contribution)

      Cons

      Horrible environment; hair-on-fire all the time and everyone is a revolving metric. Lack of leadership from the top down. Directors and above have an opportunity to receive 1.75% bonus each year if they are considered "exceeding expectations" (i.e. - Director can earn a 35% bonus). This leads to a horrible environment as there is no human component, leadership only wants to meet crazy metrics to boost their pay and bonus. Horrible environment. No growth opportunities for remote employees - and upper leadership gives no value to the remote employees, often stripping remote status within days. Pay compression - if you aren't promoting up, annual salary raises hardly keep up with inflation.

      2.0
      Apr 2, 2026

      Good benefits and work-life balance but poor communication

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, pay and work life balance. Coworkers are great. A lot of talented people. The mission is inspiring.

      Cons

      Bureaucracy-operates like the military and a lot of decisions have to be funneled to executives. Little to no communication for some reason, USAA does not like to communicate via emails, which would be fine if there were more communication from executives, but that is not the case. You are left in the dark on why decisions were made. If you are remote, you should be worried. All new requisitions require on site which means you will have very little career mobility. They treat remote individuals differently. There are constant reports and layoffs. They hire executives externally, but very few make it longer than two years. Employee morale is very low. There is very little room for advancement.

      Viewing 67 - 69 of 7,663 Reviews
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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.