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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,693 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,693 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Dec 20, 2013

      Great Company - maybe best

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      annual bonus, mission, leadership, other employees

      Cons

      conservative environment, top-down management style

      5.0
      Dec 18, 2013

      A great place to work with a sound, meaningful mission.

      Technical architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great and brilliance abounds. There is a lot of innovation and the IT environment has many great opportunities. It is a very transparent place to work.

      Cons

      I don't feel frustrated by much of anything. The organization has a pretty flat feel to it but there are many in it and it can probably feel overwhelming to a newcomer. Be curious and engage with a few key people to navigate the environment.

      4.0
      Dec 14, 2013

      For the most part a positive learning experience and a valuable stepping stone on my path

      Actuarial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Benefits are decent -Campus has lots of amenities like Starbucks and gyms -Current company management (Robles) has a positive attitude and outlook -Pay is good, at least for my profession -They look out for the member, they are not trying to rip people off

      Cons

      -In my department they adhere to a rigid management hierarchy. If you are not in management your opinion may not be heard, even though you are an outstanding contributor -In my department they had unwritten lists of who was slated for advancement and who was to be kept in a holding pattern -They do things in a way somewhat different than other companies. They have simple insurance and investment products centered around a call center advice environment. This is not inherently bad, but you have to learn to do things the "USAA way"

      Viewing 7156 - 7158 of 7,693 Reviews
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      Glassdoor has 8,384 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.