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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,684 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Aug 19, 2013

      Your Mileage May Vary

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The mission statement is more than just lip service. Plenty of advancement opportunities if you are good at reading the culture and can build relationships (the more the better). Surprisingly innovative in some specific areas focused on member-contact and analytics.

      Cons

      Senior managers don't want to rock the boat - jealous of the goodwill they've earned and don't want to spend it - success is all about relationships. People who are good at getting things done aren't always embraced. There is an insularity about the place...tremendous opportunities to save money and focus the business are not explored because we just know we're the best.

      5.0
      Aug 18, 2013

      Great Company

      Auto adjuster iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefits are incomparable, Employee life insurance costs are low, Education benefits allows you to progress with college degrees and/or insurance designations, Manager support is outstanding (in comparison to other call center management), Fair Bonuses, Work-Life balance is wonderful

      Cons

      When trying to move up (or over), you are competing with some very talented and qualified employees, so it can be a bit discouraging.

      1.0
      Aug 15, 2013

      Run and get a better job

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice building and nice cafeteria.

      Cons

      Low salary for the amount of work required. No commissions either but you are required to sell , write policies and get referrals. Terrible micromanagement. Non stop calls without breaks in between. Very stressful on the phones and dealing with management, they work you like a slave and management talk to you like a child. No room for advancement, you are stuck on the phones with not time to breathe between calls. The morale is very low and depressive.I just stood up one day and said this is enough, just walked out and got another job with better pay. NEVER AGAIN WILL MAKE THIS MISTAKE... .....

      Viewing 7225 - 7227 of 7,684 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.