4.0
Jul 10, 2013
Recommend
CEO approval
Business Outlook
Pros
Friendly, professional place to work
Cons
Call center, not much time to rest in between calls. Dealing with billing concerns
46% would recommend to a friend
Juan C. Andrade
41% approve of CEO
42% positive business outlook
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Ratings trend for the last 6 months (7,682 reviews)
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Users say... "GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." "work/life balance is good but watch out where you work for flexibility" "Yearly Bonuses are great and helpful." "Plenty of departments to move around and great training"
Users say... "There was poor management and it made for a hostile environment for some of us." "Very good and very bad managers at USAA." "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." "Upper management could care less about front" "Constant layoffs and re orgs without anything getting “fixed”."