USAA reviews

Terrible micro-management. VERY busy call volume with no time to breathe in between calls, with only a 30 min lunch and two 20 min breaks. Very high pressure from management to sell things to members, even when they have just reported an accident. If you can't do 20 things at once and sell stuff, don't even bother. Expect to know all days you want off by November of the year before when you bid for time off. Don't expect to get any holidays off until you have worked there for at least 5 years. The employees are only looking out for themselves and if you do something wrong, get ready to be tattled on to your manager and then be reprimanded like a 5 yr old.

Promotes from within but could still stand to do a lot more to maximize the talents of internal employees. Since USAA has a great tuition assistance program many USAA employees go on to obtain advanced degrees. Unfortunately, you will tend to see lots of employees with multiple advanced degrees doing jobs that they are severely overqualified for. For example, employees with a MBA and MS degree being stuck with simple customer service jobs.