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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,682 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Dec 3, 2013

      Great if you are in the right department.

      Member relationship specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great pay, good culture.

      Cons

      Can be stressful if you are in the wrong department. Call center was busy all the time and it is difficult to see movement to other areas of the company. I was employed with USAA for 7 years and submitted numerous applications to other areas. I only received about 3 interviews and I never was able to get a different position.

      5.0
      Dec 2, 2013

      Excellence personified

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent company with a genuine focus on serving its members the right way. USAA will always choose the best, most ethical approach in dealing with its membership. It truly lives its motto of "We know what it means to serve." It also is committed to being a technology leader in its field.

      Cons

      Sometimes rigid management; employees can become too overly engrossed in USAA matters at the expense of "having a life outside of USAA."

      4.0
      Nov 18, 2013

      USAA is a great company to work for.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are good and they empower their employees to always learn more and improve their net worth.

      Cons

      The work load can get pretty intense and the window for promotions can be very small with the large amount of employees within the company.

      Viewing 7309 - 7311 of 7,682 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.