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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,682 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Nov 17, 2013

      Serves the military families, takes care of employees

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provides good benefits to the employees. USAA does not act like other bottom-line oriented financial institutions. It has a sense of pride in serving the military families.

      Cons

      Due to stability of the job, some bored/insecured(?) employees engage in a lot of politics and proactive backstabbing. There can also be strong cultural boundaries rooted in the past.

      3.0
      Nov 17, 2013

      Great benefits-Call Center work stressful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work with great people both the employees and the members. Job is very stable and almost impossible to get fired from. Lots of overtime opportunities and shift swapping. Somewhat flexible schedules.

      Cons

      You have to take a lot of very repetitive phone calls. The phones are always busy which leads to a lot of cancelled team meetings and coaching sessions. They expect you to sell, sell, sell using RST. You cannot offer a product unless a need is uncovered. There is little growth opportunity in management as most managers have been there a long time.

      Viewing 7312 - 7314 of 7,682 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.