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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,680 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Nov 25, 2012

      Property Claim Adjuster II

      Property claim adjuster ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great co-workers, innovative executive management and process improvement focused, the ability and empowerment to do the right thing for the member because you believe it is the right thing to do.

      Cons

      Two jobs in one - a call center focused job along with the tasks of a claim adjuster. Very phone intensive without the opportunity to get to the work assigned to you on a daily basis. Must be willing to work every moment you are scheduled, which sounds easy enough, but it wears on you after a while. Overall, it is not a terrible place, but I would like to see less focus on the phone adherence and more focus on file quality and claim resolution.

      3.0
      Nov 22, 2012

      Micromanagement Takes on a New Definition at USAA

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits package, gym membership, excellent co-workers. The only aspect of the job I miss is the people I worked with.

      Cons

      USAA takes micromanagement to new levels! Every minute (not kidding) of every activity to include your time in the restroom is logged and discussed each week with your latest supervisor. Pay is low compared to the pressure and demands placed on you. Can be tough to get time off. Plan on spending many weekends/off days in the office as a "volunteer" to work extra hours....yep, you can volunteer or face the wrath. Member (customer) satisfaction takes a back seat to how long your conversation with them lasts and how many other products you pushed towards the member. The manager rotation switches so quickly that often times you will only have a certain manager for a few weeks and they're replaced by a new face.

      3.0
      Nov 18, 2012

      Financial Consultant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great orientation and training process

      Cons

      They monitor you time by the second, count the number of times you go to the bathroom and lunch/break is assigned...

      Viewing 7324 - 7326 of 7,680 Reviews
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      Glassdoor has 8,370 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.