USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Oct 3, 2012
Recommend
CEO approval
Business Outlook

Pros

The office environment was good. Pay is competitive and a yearly bonus is nice. Benefits are ok but could be better. Advancement is pretty regular and cross-training is a possibility.

Cons

Its a team-based workplace and your experience could be good or bad depending on your manager. In claims, we own our own files but we are in an inbound call center so you never get to actually deal with your own claims as you are constantly answering the phone for everyone. It also seems that up-selling has become more and more of a priority. And like every call center, your time is monitored to the minute.

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Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.