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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Sep 29, 2012

      USAA Expects ALOT

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - great benefits - Supportive management most of the time - great events to bring your family to if you aren't working

      Cons

      - not flexible to those with families if you are on the phones - can make you paranoid of how well you are actually doing because of all the reviews and comparisons on progress - you are handcuffed to your desk.

      4.0
      Sep 27, 2012

      Not a bad place to work for folks who want stability and work/life balance, in lieu of big bucks.

      Actuarial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice, clean town. Cheap, decent housing/apartments. USAA campus is very nice. Great on-site facilities (gym, jogging trails, massage therapy centers, credit union, cafeteria, Starbucks, etc...). Overall, pretty darn good benefits. Also, emphatically, they have an astounding culture. They really do care about their customers, and this is drilled into everyone on every level. There were thousands of us in that building, and pretty much all of us bent over backwards to help the members. I'm not sure how a corporation that size pulls it off, but we all saw those members as family. Really, great culture.

      Cons

      Decent money considering the cost of living in the area, but you can definitely make more cash at other places. However, you will probably be worked like a dog in those places. Nothing is free.

      2.0
      Sep 27, 2012

      keep your mouth shut

      Lead technical architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      MSRs are truly amazing. They make that company. Pay and benefits are good. Bonus is spectacular. Starbucks in the building and good products that the company sells. Best part is serving the member and giving back to them. Work life balance is good as long as you are not in management or architecture.

      Cons

      It's a culture of shut up and put up until you retire. EMG doesn't want to hear the truth (few do) and you get blasted if you actually speak your mind. I've never worked at a more demeaning job than I have worked here.

      Viewing 7345 - 7347 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.