USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Sep 27, 2012
Recommend
CEO approval
Business Outlook

Pros

They pay decent because your stress level at this company will elevate drastically. If you are good at managing stress, then the pay and bene's are great.

Cons

Management treats you like a child by constantly looking over your shoulder and instilling fear in their employees. They have the military mentality. Managers are like officers and the employees are like the enlisted. If you don't like this format, do not work there. They will work you to the bone. I knew several people that always worked through their breaks and lunches just to stay on top of the sheer overload of work. To management, it all about numbers and crunching them. The training is subpar as well. They push you through a quick overview, and expect you to be a top performer on day one after training. The management expects you kiss up to get a promotion, and you will get one even if you’re not qualified. Most managers do not know how to manage. Hard work goes unnoticed. You need to have your own agenda for working at this place. The company does not have competitive products anymore for their "Members." If you buy from them, you should shop around. I have found that car insurance is better at Gieco, homeowners at Farmers, banking and investing at Charles Schwab (free atm use all the time, world wide). Service at those firms is great too.

3.0
Sep 27, 2012
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Insurance company primarily so corporate earnings pretty consistent. Seldom experiences lay-offs or staff reductions.

Cons

"Wealth Management" Division a joke,. Simplistic product offerings: Managed money platform, mutual funds, Long Term Care, Trusteed IRAs, CD's. Oh, throw in Whole Life Insurance and thats about it. Really the Mass Affluent segment is the real target market. CRM rool they use doesnt work well. Financial Planning software is highly questionable and plans provided clients is an akin to financial malpractice. Bloated middle management. Lke the military, chain of command very important here. Highly, highly beaurocratic. Lots of recent external directors and AVPs hired from banks. NOT GOOD for maintaining the simplistic culture of the past. Big product push now and the foreseeable future/. Problem is the products arent that competitive.

2.0
Sep 21, 2012

Members and Employees are loosing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is competitive. Benefits are good. Good Education Benefits

Cons

No time to properly respond to Members and handle your claims. With the increase in membership, it appears that management was not ready. Cross selling products and being available for back to back calls has been the focus. No more time for being able to fully Go Beyond for the membership

Viewing 7348 - 7350 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.