Great company, actual job stressful and micromanaged
Pros
Great Mission statement and values, wonderful members, great products. The benefits are top notch!! Pay is very competitive.
Cons
Huge pressure on sales and the company monitors every single minute of your day including bathroom time down to how many minutes you listen to a voice mail and did you listen to it more than once! I have not enjoyed a coaching session where every positive is not followed by a negative. Give a person a break, yes there is always room to improve a call etc...but sometimes it is morale building just to hear the positive! Customer Service is going downhill....a member is not allowed to have our extensions even if it is a complicated situation so they must "start over" every call....hmmm not sure I would describe that as good service?!?! That is just one example.