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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,681 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      5.0
      Mar 30, 2013

      A company that truly cares about their employees and their members!

      Financial foundations senior specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay and great training and ongoing training you always learn something new. You can choose many different work shifts and change your shifts every 3 month. Excellent benefits and one of the best retirement planning services I experienced. The building has a gym and this wonderful relaxing chair that gives you a massage when you need it. Daycare center for Moms and Dads that will allow you to interact with your child on your break and spend some time with the little one. Love the parking garage so in the winter I don't have to dig my car out of the snow and in the summer it stays nice and cool.

      Cons

      It is a call center and a lot is expected of you and you have to learn to relax and take vacations and breaks serious. I work 10 hr days 4x a week but I get the same break as a employee that works 40hr week and 8hr days...which means a month I work 3 hours more than a 5 day employee with the same hours weekly as mine...I feel it is unfair because I have to take more calls and I am monitored with more hours on the phone so my phone productivity is different when it shouldn't it should be the same- we both work 40 hr a week.

      5.0
      Mar 30, 2013

      Awesome company!

      Non-injury claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at USAA was amazing. I only reason I left was because we decided to relocate to another state and there were no positions available anywhere near our destination. This is a military financial services company and it can be strict, however if you do what you are supposed to, the strict atmosphere barely affects you. The people that work there are very capable and pleasant. The managers I worked with were wonderful and did anything to help you if you needed it. The pay is competitive or better than I've found elsewhere and the benefits are second to none.

      Cons

      It is a call center environment so you are expected to be logged in to your phones helping members when at your desk. It can be very, very busy and hard to keep up if your time management skills are subpar. Not really a con per say, but there are people that don't fit well into this environment.

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      ReviewsUSAA reviews

      Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.