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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Jun 21, 2012

      Great customer service, tough employer.

      Member relationship specialist iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance, matching retirement, educational assistance, paid time off.

      Cons

      Head-set fatigue, sitting for long hours, tethered to a cubicle, not allowed to think outside of the box, treated like a child, account for every minute, scripted phone calls, observed and analyzed, low pay, must meet referral criteria. This is from an employee who meets company expectations. Personally I hate it. If you can hang in there and be a robot for a few years, I hear it gets a better. Some employees have been there for 10-20 years. I don't get it.

      2.0
      Jun 20, 2012

      Awful Place to Work

      Msr ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Bonuses Cafe Services Company Store Insurance benefits Money Different Campuses Discounts

      Cons

      Terrible if on the phones. End up depressed and miserable. Will have a therapist and few prescription drugs by your second year in. a lot of office politics

      5.0
      Jun 17, 2012

      Great company to work for.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The mission of the association helps guide senior management's decisions. It's read before every employee meeting. There's a great balance between the needs of the members (customers), employees and the company's financials.

      Cons

      Many areas work their employees extremely, especially executive management. The technology infrastructure is out of date and lacking

      Viewing 7384 - 7386 of 7,679 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.