Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Mar 10, 2009

      The good FAR outweighs the bad

      Knowledge worker-professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Regardless of your political beliefs, it's hard not to appreciate the type of customers we serve - the military community and their families. And everyone needs financial services and insurance, so why not here? We went through some tough years but are coming out of them with really engaged senior leadership - especially the CEO - and very smart business decisions and financial stability. That's huge in this time of financial insecurity by many companies. Also, the benefits packaged is unmatched in San Antonio for non-executives. And our frontline employees are really dedicated, and find a way to provide great customer service, even with some of the obstacles in their way. There is no perfect or promised job, but this one has come close to the mark for me and my career.

      Cons

      Like most larger companies, there is an element of bureacracy and slow decision-making that can be frustrating. There seems to be such an unnatural objection to returning to some of the great cultural attributes - like a four-day work week - that some of the individual discussions and flexiblity to meet individual employee's needs are limited. Also, like most call centers, there are limits to how much flexibility can be offered in work schedules.

      Viewing 7420 - 7422 of 7,679 Reviews
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      ReviewsUSAA reviews

      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.